SNOW-CSA Self-Service and Automation Practice Question
Exhibit
(function execute(inputs, outputs) {
var gr = new GlideRecord('sys_user');
gr.get('user_sys_id', inputs.user_sys_id);
if (gr.isValidRecord()) {
outputs.user_email = gr.email;
outputs.user_department = gr.department;
} else {
outputs.error = 'User not found';
}
})(inputs, outputs);Refer to the exhibit. An administrator created the above Flow Designer action script to retrieve user details. When tested, the action returns 'User not found' for a valid user sys_id. What is the most likely cause?
⚠ Common exam trap
Watch out — candidates often confuse the `get()` method's signature, mistakenly thinking it requires a table name as the first argument (like `getTable()` or `addQuery()`), when in fact the table is already defined by the GlideRecord constructor.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The get method should be called with one argument: the sys_id.
In GlideRecord, the `get()` method with a single argument (the sys_id) retrieves a record by its unique system identifier. The script incorrectly passes two arguments (`inputs.user_sys_id` and a table name), which causes the method to fail and return false, leading to the 'User not found' message. The proper syntax is `gr.get(inputs.user_sys_id)`.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
The script is missing a condition check.
Why it's wrong here
Wrong: The condition check is present after the get.
- ✗
The variable 'inputs.user_sys_id' is not being passed correctly.
Why it's wrong here
Wrong: If the input was missing, the error would be different.
- ✗
The 'get' method should use the first parameter as table name.
Why it's wrong here
Wrong: The table is already specified in the GlideRecord constructor.
- ✓
The get method should be called with one argument: the sys_id.
Why this is correct
Correct: The correct syntax is gr.get(inputs.user_sys_id).
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
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