SNOW-CSA Self-Service and Automation Practice Question
An administrator needs to implement a service catalog item that requires the user to select a location from a list, and based on that location, the available cost center options should be filtered. Which configuration should be used?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
A variable set with a reference qualifier
A reference qualifier on the cost center variable can dynamically filter options based on another variable's value. A variable set groups variables but does not filter. A UI policy can show/hide but not filter reference options. A business rule runs server-side and is not suitable for client-side filtering.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
A variable set with a reference qualifier
Why this is correct
Reference qualifiers allow dynamic filtering of reference fields based on conditions, including other variables.
- ✗
A catalog client script
Why it's wrong here
Client scripts can filter but are not the best practice; reference qualifiers are declarative.
- ✗
A business rule
Why it's wrong here
Business rules run server-side and cannot dynamically filter client-side options.
- ✗
A UI policy with a condition
Why it's wrong here
UI policies control visibility and mandatory, not filtering of reference options.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This SNOW-CSA practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the SNOW-CSA exam.