SNOW-CSA Self-Service and Automation Practice Question
Which THREE elements are required for a successful 'Password Reset' flow in ServiceNow? (Choose three.)
⚠ Common exam trap
Watch out — candidates often assume security questions or a specific role are mandatory, but ServiceNow's password reset flow is designed to work with just the plugin, a valid email, and the configured URL, making the other options distractors that seem plausible but are not required.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The 'Password Reset' plugin activated.
The 'Password Reset' plugin must be activated to enable the password reset functionality in ServiceNow. Without this plugin, the system lacks the core application logic and tables required to process password reset requests, making it a mandatory prerequisite.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
The 'Password Reset' plugin activated.
Why this is correct
The plugin provides the necessary functionality.
- ✓
A valid email address for the user.
Why this is correct
The reset link is sent via email.
- ✓
A reset password URL configured in system properties.
Why this is correct
The URL directs users to the reset page.
- ✗
The 'password_reset' role assigned to the user.
Why it's wrong here
No special role is required for end users to reset passwords.
- ✗
The user's security questions answered.
Why it's wrong here
Security questions are optional and used for identity verification in some setups.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This SNOW-CSA practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the SNOW-CSA exam.