SNOW-CSA Self-Service and Automation Practice Question
An organization wants to allow users to submit requests via a self-service portal without needing to log in. Which configuration is required to enable this?
⚠ Common exam trap
Many candidates confuse the portal-level 'Public' setting with page-level or ACL-based controls, often selecting 'Allow public access' on a page record (which does not exist) or thinking ACLs alone can grant anonymous page access.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Make the portal page a public page in the portal properties
Making a portal page a public page in the portal properties allows unauthenticated users to access it without logging in. This configuration is specific to ServiceNow portals, where the 'Public' setting on the portal record overrides the default authentication requirement for all pages within that portal.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Configure ACLs to allow public read access on the portal page
Why it's wrong here
ACLs control data access but do not make a page publicly accessible without authentication.
- ✓
Make the portal page a public page in the portal properties
Why this is correct
Setting the page as public allows anonymous access.
- ✗
Disable the 'Require login' option in the portal configuration
Why it's wrong here
There is no such global option; public pages are per-page.
- ✗
Select the 'Allow public access' checkbox on the portal page record
Why it's wrong here
The checkbox is for pages but the proper way is to use the 'Public' property of the page.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This SNOW-CSA practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the SNOW-CSA exam.