SNOW-CSA Self-Service and Automation Practice Question
An organization uses an approval process for all catalog requests. They want a delegated approver to be able to approve on behalf of the manager. Which configuration is required?
⚠ Common exam trap
A common mix-up: candidates think enabling the system property alone is sufficient, or that delegation is configured on the approval rule, but ServiceNow requires both the property and the delegate configuration on the user record to function correctly.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Set the 'Approval Delegation' property to true and configure delegates on the user record.
ServiceNow requires both the 'Approval Delegation' system property to be set to true and the delegate to be configured on the user record of the approver. This two-part configuration enables a delegated approver to act on behalf of the manager during an approval process, ensuring the delegation is recognized by the approval engine.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Enable 'Approval Delegation' on the system property only.
Why it's wrong here
Wrong: Delegates must also be configured on the user record.
- ✗
Use the 'Delegate' related list on the approval rule.
Why it's wrong here
Wrong: Approval rules do not have a Delegate related list.
- ✗
Configure the delegate in the user record of the approver.
Why it's wrong here
Wrong: Without enabling the property, delegation does not take effect.
- ✓
Set the 'Approval Delegation' property to true and configure delegates on the user record.
Why this is correct
Correct: Both steps are required for delegation to work.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This SNOW-CSA practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the SNOW-CSA exam.