SNOW-CSA Self-Service and Automation Practice Question
Exhibit
{
"name": "Submit Request",
"trigger": {
"type": "record",
"table": "sc_req_item",
"condition": "stage IN submitted,approved"
},
"actions": [
{
"type": "approval",
"table": "sc_req_item",
"field": "approval"
}
]
}Refer to the exhibit. A flow is configured as shown. When will this flow trigger?
⚠ Common exam trap
ServiceNow often tests the distinction between 'trigger on update when condition is met' versus 'trigger on update when condition changes to', and candidates mistakenly assume the flow only fires when the stage changes to a specific value, rather than when the record is updated and the stage matches the condition at that moment.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
On insert or update when stage is submitted or approved.
The flow trigger configuration shown in the exhibit specifies both 'Insert' and 'Update' as trigger conditions, and the stage condition is set to 'Stage is submitted' OR 'Stage is approved'. This means the flow will execute when a record is inserted with stage 'submitted' or when an existing record is updated to either 'submitted' or 'approved' stage.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
On every update of a request item regardless of stage.
Why it's wrong here
The condition restricts to specific stages.
- ✗
Only on update when stage changes to approved.
Why it's wrong here
It fires on insert as well and includes submitted.
- ✓
On insert or update when stage is submitted or approved.
Why this is correct
The record trigger fires on insert and update when the condition is met.
- ✗
Only on insert with stage submitted.
Why it's wrong here
It also fires on update and includes approved.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This SNOW-CSA practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the SNOW-CSA exam.