SNOW-CSA Self-Service and Automation Practice Question
During peak usage, the Employee Center portal becomes slow. The administrator wants to improve performance without changing the user interface. What is the best practice approach?
⚠ Common exam trap
ServiceNow often tests the misconception that performance issues must be solved by scaling infrastructure or removing features, rather than optimizing existing components through caching or other non-intrusive techniques.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Enable caching for widgets
Enabling caching for widgets reduces server load and improves page load times by storing rendered widget output in memory, allowing subsequent requests to serve cached content without re-executing the underlying scripts or queries. This directly addresses performance degradation during peak usage without altering the user interface, making it the best practice approach.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Increase the instance size
Why it's wrong here
This may not address the root cause and is costly.
- ✗
Remove all widgets from the homepage
Why it's wrong here
This reduces functionality and user engagement.
- ✗
Disable the search feature
Why it's wrong here
Disabling search harms usability.
- ✓
Enable caching for widgets
Why this is correct
Caching reduces server calls and improves load times.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This SNOW-CSA practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the SNOW-CSA exam.