SNOW-CSA Self-Service and Automation Practice Question
Exhibit
> glide.element.security.level = high > glide.ui.escape_text = false
Refer to the exhibit. An administrator sets the system properties as shown. What is the result?
⚠ Common exam trap
ServiceNow often tests the misconception that disabling a security feature like HTML escaping somehow 'enables' protection or has no effect, when in reality it removes a critical XSS safeguard.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
It decreases security by disabling HTML escaping in UI.
Disabling HTML escaping in UI system properties (e.g., glide.ui.escape_text) means user-supplied input is rendered as raw HTML. This directly reduces security by making the instance vulnerable to cross-site scripting (XSS) attacks, as malicious scripts in input fields will not be escaped before display.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
It decreases security by disabling HTML escaping in UI.
Why this is correct
Disabling HTML escaping allows malicious scripts to be rendered, increasing XSS risk.
- ✗
It increases security by escaping all text in UI.
Why it's wrong here
escape_text false disables escaping, so security decreases.
- ✗
It enables cross-site scripting protection.
Why it's wrong here
It does the opposite.
- ✗
It has no effect on security.
Why it's wrong here
These properties directly affect security.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This SNOW-CSA practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the SNOW-CSA exam.