PRINCE2F PRINCE2 Processes Practice Question
The project manager notices that a team member has not completed a critical product according to the quality criteria. What should the project manager do first?
⚠ Common exam trap
Watch out — candidates often confuse the project manager's role with the team manager's role, incorrectly assuming the project manager must immediately escalate to the Project Board (Option C) rather than first instructing the team manager to correct the product within the delegated tolerance.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Instruct the team manager to correct the product within the work package tolerance
The correct first action is to instruct the team manager to correct the product within the work package tolerance. In PRINCE2, the project manager manages by exception; if a team member fails to meet quality criteria, the project manager should first escalate to the team manager (who manages the work package) to resolve the issue within the agreed tolerances. This aligns with the 'Managing Product Delivery' process, where the team manager is responsible for delivering products to specification.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Update the Project Plan to reflect the delay
Why it's wrong here
Updating the Project Plan is part of SB, not a first response.
- ✗
Close the project as the quality criteria are not met
Why it's wrong here
Closing the project is too drastic for a single quality issue.
- ✗
Raise an Exception Report to the Project Board
Why it's wrong here
Only if the tolerance is forecast to be exceeded, not for a single quality issue that might be corrected.
- ✓
Instruct the team manager to correct the product within the work package tolerance
Why this is correct
Correct. The PM should manage the issue within the stage; the team manager can take corrective action.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
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