PRINCE2F PRINCE2 Practices Practice Question
Exhibit
Refer to the exhibit. Project Product: New Customer Relationship Management (CRM) System Acceptance Criteria: - The system shall support up to 10,000 concurrent users (Must) - The average response time shall be less than 2 seconds (Must) - The system shall be compatible with Windows 10 and macOS (Should) - The user interface shall be customizable (Could) Exhibit: Extract from the Project Product Description
During a quality review, it is discovered that the acceptance criterion 'The system shall be compatible with Windows 10 and macOS' has been classified as 'Should' (i.e., a desirable but not essential criterion). Which action should be taken?
⚠ Common exam trap
Candidates often assume the project manager or quality review team has the authority to reclassify criteria, but PRINCE2 emphasizes that acceptance criteria are customer-defined and any change must be formally agreed with the customer.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Seek confirmation from the customer that the classification is acceptable.
In PRINCE2, the classification of acceptance criteria (e.g., 'Must', 'Should', 'Could') is a customer decision. When a criterion classified as 'Should' is discovered during a quality review, the correct action is to seek confirmation from the customer that the classification is acceptable, as only the customer can decide whether a desirable criterion can be downgraded or reclassified. This ensures the project remains aligned with customer expectations and avoids unauthorized changes to the Project Product Description.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Remove the criterion from the Project Product Description.
Why it's wrong here
Removal should be a formal change control decision.
- ✗
Ignore the issue because the criterion is already documented.
Why it's wrong here
The issue needs to be addressed to avoid ambiguity.
- ✗
Reclassify it as 'Must' to ensure delivery.
Why it's wrong here
This should be agreed with the customer first.
- ✓
Seek confirmation from the customer that the classification is acceptable.
Why this is correct
The customer should agree on the priority of acceptance criteria.
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Written by Johnson Ajibi, MSc IT Security
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