UI, Navigation and Forms

A system administrator needs to allow end users to add a 'Mobile Phone' field to the incident form without modifying the form layout for all users. Which feature should be used?

A user reports that after clicking 'New' on the incident module, the form loads but the 'Category' field is missing. Other users see the field. What is the most likely cause?

An administrator wants to create a new module under the 'User Administration' application menu. Which module type should be used to display a list of users?

A company has a custom table 'u_asset' and wants the 'Asset' module in the application navigator to show only records where 'active=true'. How can this be achieved?

An administrator needs to ensure that when a user changes the 'State' field to 'Resolved' on an incident form, the 'Resolution Notes' field becomes mandatory. What should be configured?

A user wants to quickly find an incident by its number without navigating through menus. Which feature should they use?

An administrator wants to add a new application 'HR Service' to the application navigator with a custom icon. Which table stores the application menu and module definitions?

A system administrator needs to hide the 'Delete' button on the incident form for users with the 'itil' role, but allow it for administrators. What is the best approach?

An administrator wants to create a new view called 'Mobile View' for the incident form to optimize it for mobile devices. Where should this view be created?

Which TWO statements about the ServiceNow application navigator are true? (Choose two.)

Which THREE actions can be performed using UI policies? (Choose three.)

Which TWO are valid options when configuring a module in the application navigator? (Choose two.)

Which THREE are correct about form views? (Choose three.)

A large enterprise with over 10,000 users and 50,000 active incidents has been using ServiceNow for two years. Recently, the IT managers have noticed that the incident form loads very slowly for end users, especially when opening existing records. The form contains over 40 fields including several reference fields like 'Configuration Item', 'Assignment group', and 'Assigned to'. The system administrator suspects that the form is slow due to the number of fields and the way they are loaded. Additionally, the admin wants to improve the user experience by reducing clutter. The admin is considering several approaches: (A) removing fields from the default view to reduce the number of fields loaded, (B) enabling 'Form Layout Personalization' so users can hide fields they don't need, (C) creating a new view with fewer fields and assigning it to all users via a UI policy based on role, (D) using 'Form Sections' to collapse fields into tabs. Which approach is the most effective for improving form load performance while maintaining usability?

A user reports that the 'My Work' module is missing from the application navigator. The administrator has assigned the user the 'sn_hr_core.hr_case_agent' role. Which step should the administrator take to troubleshoot this issue?

A ServiceNow administrator wants to create a new form section that appears only when the 'State' field is set to 'In Progress'. Which configuration should be used?

An administrator needs to provide a custom view for the Incident table that hides the 'Description' field and reorders fields for a specific group of users. The view should be accessible from the form context menu. Which approach should the administrator take?

Which TWO actions can an administrator perform using the 'Application Navigator' module (sys_app_module)? (Choose two.)

Which THREE of the following are valid ways to customize the form layout for a table in ServiceNow? (Choose three.)

A company recently upgraded their ServiceNow instance from Paris to Quebec. After the upgrade, several users report that the 'Assignment Group' field on the Incident form is missing for users with the 'itil' role. The field is still visible for administrators. The administrator checks the dictionary entry for the 'assignment_group' field and finds that it has no roles set. The form layout for the 'Default view' includes the field. The UI Policy that previously controlled visibility of this field has been deactivated. An audit of the upgrade logs shows no errors related to this field. The administrator suspects that a new feature introduced in Quebec might have affected the field visibility. Which action should the administrator take to restore the field visibility for 'itil' users?

Drag and drop the steps to activate a plugin in ServiceNow into the correct order.

Drag and drop the steps to create a new UI Policy in ServiceNow into the correct order.

Match each ServiceNow application scope to its description.

Match each ServiceNow report type to its visual representation.

A company needs to make a field mandatory only when a checkbox is checked. Which feature should the administrator use?

A user reports that a form loads slowly. The administrator notices several UI Policies and Client Scripts are running on the form. What is the best practice to improve form performance?

An administrator creates an Application Menu with a condition and adds a module to it. Users with the correct role cannot see the module. The module has no roles restriction. What could be the issue?

During form submission, a mandatory field is not highlighted in red, and the form submits without requiring it. The field is made mandatory by a UI Policy that checks a condition set by a Client Script on form load. What is the most likely issue?

A system administrator wants to add a new section to a form. Which component should they edit?

A user has personalized their form by rearranging fields. The administrator wants to reset the form layout to the default for that user. What should the administrator do?

An administrator configures a UI Policy to display a warning message when a reference field is empty. The warning message does not appear. The UI Policy is set to run on both load and submit. What is the most likely cause?

A system administrator wants to add a choice list to a field that shows options depending on the value of another field. Which feature should be used?

A form has a field with a default value that is automatically populated when a new record is created. The administrator wants to change this default value. Where should the administrator set the new default?

A system administrator wants to prevent users from changing the value of a field after the record is saved. Which two features can be used to enforce this? (Choose two.)

A user reports that a field is not visible on the form. Which three factors could cause a field to be hidden? (Choose three.)

Which two statements about UI Policies are true? (Choose two.)

Refer to the exhibit. A UI Policy is configured with the above condition script to make the 'work_notes' field mandatory when state is 1 and caller_id is valid. When the state is 1 and caller_id is empty, the mandatory attribute is not applied. What is the cause?

Refer to the exhibit. A business rule has this script and is set to run on 'before insert' and 'before query'. When a user creates a new incident and sets the assignment_group to 'Network', after saving the assignment_group displays 'Help Desk'. What is the most likely cause?

Refer to the exhibit. A UI Policy is configured with the above condition to make the 'resolution_notes' field mandatory when the variable 'state' is 2. When state is set to 2, the field is still not mandatory. What is the most likely issue?

A company wants to display a custom field on the incident form only when the incident state is 'In Progress'. Which configuration should be used?

A user reports that the 'My Tasks' module they frequently use has disappeared from the left navigation. Other users can still see it. What is the most likely cause?

An administrator wants to add a new section to the incident form to group related fields. Which tool should they use?

A manager wants to see a real-time gauge on their homepage showing the number of open incidents assigned to their team. Which widget should they add to their dashboard?

A user wants to quickly filter the incident list to show only high-priority incidents. What is the fastest way to apply this filter?

An administrator is asked to make the 'State' field read-only on the incident form after the record is saved. Which configuration should be used?

An administrator is troubleshooting an issue where a form section on the incident form is not visible to users with the 'itil' role, but is visible to admins. The section has no UI Policy or ACL restricting it. What is the most likely cause?

A user wants to add a shortcut to an often-used module on their application navigator. Which feature should they use?

Which TWO of the following are valid ways to modify the layout of a form in ServiceNow?

Which TWO of the following are true about the Application Navigator in the UI16 interface?

Which THREE of the following are features available in the UI16 interface?

An incident has state set to 'In Progress' (value 2). When the user loads the form or updates the state, what is the resulting form behavior?

The section 'Assignment Information' currently displays two fields in one row. An administrator wants to add a new field 'due_date' to this section, placing it in a new row below the existing fields. What should the administrator do?

A user needs to access the 'Update Sets' module directly from the application navigator. Which filter path should they use?

When creating a new form section, which configuration ensures the section appears on the form for all users?

A UI Policy is intended to make a field mandatory when another field equals 'Yes', but the mandatory condition is not working. What is a common cause?

A form has a reference field that should display the ticket number. Which dictionary attribute controls the displayed value?

After applying a new theme, some modules are missing from the application navigator. What is the most likely cause?

A form has a UI Policy that sets a field mandatory. The mandatory is not applied. Which is a likely cause?

Which of the following is NOT a valid type of UI action?

When configuring a form, you want to add a new section. What is the correct approach?

A user cannot see any records in a module. What is the first thing to check?

Which TWO conditions must be met for a UI Policy to run on a form?

Which THREE factors influence the order of fields on a form?

Which TWO are valid methods to add a new form section?

Refer to the exhibit. This is a script used in an ACL on the 'incident' table with 'type' set to 'record' and 'operation' set to 'read'. What is the effect of this ACL?

Refer to the exhibit. This script runs in a background script. Which set of records will be printed?

Refer to the exhibit. This JSON represents a table schema. What is the data type of the 'short_description' field?

A system administrator wants to ensure that a mandatory field on a form is always visible, even if the form section collapses. Which form layout option should be used?

A company needs to add a reference field on the Incident form that points to the Service Catalog item requested. However, the reference field must only allow selection of Catalog Items that are in the 'Software' category. Which configuration should be used?

An administrator notices that a UI policy on the Incident form is not firing for a specific user role. The UI policy is set to 'Run script' and has conditions on the 'State' field. The script uses g_form.setValue to set a field. What is the most likely reason the UI policy fails to execute for that role?

A user reports that the 'My Tickets' module in the ITIL application does not show any records, even though the user has incidents assigned. What is the most likely cause?

An administrator wants to create a homepage that displays a filtered list of high-priority incidents assigned to the current user. Which widget should be used?

A performance issue is reported on the Change Request list view: it takes several seconds to load. The list has 5000 records and uses several calculated fields. Which optimization should be applied first?

Which UI element allows an administrator to add a new section to an existing form and populate it with fields?

A form has a reference field to the 'User' table. The administrator wants to ensure that when a user is selected, the user's email is automatically populated in another field. Which mechanism should be used?

An administrator needs to create a UI action that appears on the form context menu for the Incident table, but only when the record is in 'In Progress' state. Which configuration is required?

Which TWO best practices should be followed when designing forms in ServiceNow? (Choose two.)

Which THREE factors should be considered when customizing navigation in ServiceNow? (Choose three.)

Which TWO methods allow an administrator to make a field read-only on a form? (Choose two.)

Refer to the exhibit. The UI Policy script above is meant to make the Short Description field mandatory when the incident state is 'In Progress'. However, it does not work. What is the most likely reason?

Refer to the exhibit. An administrator imports these system properties into a ServiceNow instance. After the import, what is the expected impact on the UI?

A large organization with 15,000 active users recently migrated from UI15 to UI16. Users are now reporting that form load times have increased significantly, especially on the Incident form, which has many sections and fields. The system administrator notices that the form is taking over 8 seconds to load. The administrator has checked the server logs and found that the majority of time is spent on 'getFormMeta' calls. The Incident form uses several UI policies, client scripts, and catalog client scripts. There are no business rules with heavy scripts on the table. Which course of action should the administrator take to improve form load performance?

A system administrator has added new fields to the Incident table through the dictionary. Users report that they cannot see these fields when they open an incident record. The administrator confirms the fields exist and are correctly configured. What should the administrator check first?

A project manager wants all incident forms to display a static informational message at the top for all users without any conditions. Which method is most efficient and requires the least ongoing maintenance?

Which three of the following are valid methods to control field visibility on a form based on user input? (Choose three.)

A large enterprise has extensively customized the Incident table with many UI Policies and Client Scripts. After a recent upgrade, users report that the incident form takes significantly longer to load, especially on records with many fields. The administrator investigates and discovers that multiple UI Policies share the same condition but are defined separately, causing the condition to be evaluated multiple times. Additionally, there are several client scripts that also evaluate the same conditions. The administrator wants to reduce page load time without altering the functionality. The instance is running on a mid-sized deployment with no budget for hardware scaling in the near term. Which course of action will best address the performance issue?

A new ServiceNow administrator is tasked with setting up a dashboard for the IT help desk. The team wants to see a list of their assigned open incidents and a pie chart showing incident priority. The administrator creates two separate reports: a list report for open incidents and a pie chart for priority. Then, the administrator creates a new dashboard and adds both reports to it. However, the dashboard displays the reports in a single column, stacked vertically. The team wants the reports to appear side by side for a better overview. The administrator is unsure how to achieve this layout without rebuilding everything. What should the administrator do?

A system administrator has created a UI Policy to make several fields mandatory on the incident form when the 'Category' field equals 'Software'. The policy works correctly when creating a new incident: if the user selects 'Software', the fields become mandatory. However, when viewing an existing incident and changing the category to 'Software', the fields do not become mandatory. The administrator verifies that the condition is correctly set to 'Category equals Software' and the action sets mandatory true on the target fields. The UI Policy is active and the order is not relevant. What is the most likely reason for this behavior?

A company uses a custom application with a table named 'project_task' that contains several reference fields pointing to large tables (e.g., 'User', 'Department'). Users report that the 'project_task' form takes over 10 seconds to load, primarily due to the time required to fetch options for these reference fields. The administrator wants to improve the form loading performance without removing any fields or changing the user workflow. The instance is on a standard license and performance optimization is a priority. Which approach should the administrator take?

A user reports that a custom UI Action button labeled 'Escalate' has disappeared from the incident form after a recent upgrade. The administrator checks the UI Action record and confirms that it is active, has no conditions defined, and is associated with the Incident table. The UI Action is set to appear in the context menu and form button. The administrator also confirms that no UI Policies or client scripts are hiding it. What should the administrator check next to resolve the issue?

A company uses a customized service catalog form. Recently, after a patch application, several catalog variables that were configured as drop-downs (choice fields) are now displaying as plain text fields on the order form. The administrator checks the variable definitions in the catalog item and confirms that they are still set to 'Choice' type and that the choice list values are intact. The catalog form is using the default 'Order' view. No UI Policies or client scripts are modifying the variable types on the form. What is the most likely cause and resolution?

A ServiceNow administrator needs to create a form section that is only visible to users with the 'itil' role. Which TWO configuration options can achieve this? (Choose two.)

Refer to the exhibit. A user reports that the category field is not becoming mandatory on the incident form even when priority is set to '3' and the system property 'myapp.high_priority' is set to 'true'. What is the most likely cause?

A ServiceNow administrator at a large enterprise is troubleshooting an issue with the incident form. A custom form section titled 'Sensitive Data' should only be visible to users with the 'security_admin' role. The administrator created a UI Policy with the condition g_user.hasRole('security_admin') and an action that sets the 'Sensitive Data' section's visible attribute to true. The UI Policy is active and set to run on load. However, users with the 'security_admin' role report that they do not see the section. The administrator verified that the section is configured with a 'Visible' condition that is blank, and the section's 'Roles' field is empty. What is the most likely reason the section is not showing?