SNOW-CSA UI, Navigation and Forms Practice Question
A user reports that the 'My Work' module is missing from the application navigator. The administrator has assigned the user the 'sn_hr_core.hr_case_agent' role. Which step should the administrator take to troubleshoot this issue?
⚠ Common exam trap
The trap here is that candidates often jump to client-side fixes like clearing cache or assume a module is broken, rather than understanding that module visibility is role-driven and must be verified in the sys_module record.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Check the sys_module list for role requirements on the 'My Work' module.
The 'My Work' module is a standard application module that may have role-based visibility restrictions defined in the sys_module record. By checking the sys_module list, the administrator can verify if the 'sn_hr_core.hr_case_agent' role is included in the required roles for the module. If the role is missing, the module will not appear in the application navigator for that user.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Check the sys_module list for role requirements on the 'My Work' module.
Why this is correct
Role requirements determine module visibility.
- ✗
Ask the user to clear their browser cache and reload the instance.
Why it's wrong here
Cache clearing does not affect role-based visibility.
- ✗
Deactivate and reactivate the 'My Work' module in the application navigator.
Why it's wrong here
Deactivating/reactivating does not resolve role issues.
- ✗
Assign the user the 'admin' role to ensure full access.
Why it's wrong here
Assigning admin is excessive and not best practice.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This SNOW-CSA practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the SNOW-CSA exam.