SNOW-CSA UI, Navigation and Forms Practice Question
A company wants to display a custom field on the incident form only when the incident state is 'In Progress'. Which configuration should be used?
⚠ Common exam trap
Many candidates confuse server-side controls (ACLs, Business Rules) with client-side form behavior, leading candidates to select an option that controls data access or server logic instead of UI visibility.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Create a UI Policy with a condition on state and set field visibility
UI Policies allow you to define a condition (e.g., incident.state == 'In Progress') and then set field-level actions such as making a field visible or mandatory. This is the intended declarative mechanism for controlling field visibility based on form state without writing code.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Modify the Dictionary Override to set a default visibility condition
Why it's wrong here
Dictionary Overrides handle field-level properties but not conditional visibility.
- ✗
Configure an Access Control Rule (ACL) on the field
Why it's wrong here
ACLs control data access permissions, not client-side field visibility.
- ✓
Create a UI Policy with a condition on state and set field visibility
Why this is correct
UI Policies allow conditional client-side actions like hiding/showing fields.
- ✗
Write a Business Rule that updates the field visibility attribute
Why it's wrong here
Business Rules cannot directly set client-side visibility; they run on the server.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This SNOW-CSA practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the SNOW-CSA exam.