SNOW-CSA UI, Navigation and Forms Practice Question
A large organization with 15,000 active users recently migrated from UI15 to UI16. Users are now reporting that form load times have increased significantly, especially on the Incident form, which has many sections and fields. The system administrator notices that the form is taking over 8 seconds to load. The administrator has checked the server logs and found that the majority of time is spent on 'getFormMeta' calls. The Incident form uses several UI policies, client scripts, and catalog client scripts. There are no business rules with heavy scripts on the table. Which course of action should the administrator take to improve form load performance?
⚠ Common exam trap
Many exam-takers confuse UI policies (server-side, run on form load) with client scripts (client-side, run after form load) and incorrectly assume that moving logic to UI policies (Option C) would improve performance, when in fact it would increase server load during the 'getFormMeta' call.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Review and disable unnecessary UI policies that are set to run on form load
The 'getFormMeta' call retrieves the form's structure, including all UI policies, client scripts, and related metadata. UI policies that run on form load are executed server-side during this call, and excessive or unnecessary UI policies can significantly increase load time. Disabling UI policies that are not needed on form load directly reduces the metadata payload and processing time, improving performance.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Request an upgrade to the latest ServiceNow release which includes performance improvements
Why it's wrong here
While upgrades help, this is not the immediate action to diagnose current issue.
- ✗
Set the system property 'glide.ui.form.load.max_sections' to 5 to limit sections
Why it's wrong here
This might hide sections but does not reduce UI policy processing.
- ✗
Convert client scripts to UI policies to leverage server-side execution
Why it's wrong here
UI policies run client-side; conversion would not help.
- ✓
Review and disable unnecessary UI policies that are set to run on form load
Why this is correct
UI policies execute on load and can be heavy; disabling unneeded ones improves performance.
Go deeper
Related to this question
About these practice questions
Courseiva writes every SNOW-CSA question from scratch — 504 in total, each with an explanation and a wrong-answer breakdown. None are copied from real exams or dumps. Learn why practice questions differ from exam dumps →
JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This SNOW-CSA practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the SNOW-CSA exam.