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UI, Navigation and FormsmediumMultiple ChoiceObjective-mapped

SNOW-CSA UI, Navigation and Forms Practice Question

Exhibit

var gr = new GlideRecord('incident');
gr.addQuery('state', 3);
gr.addQuery('priority', '<=', 3);
gr.addNotNullQuery('assigned_to');
gr.query();
while(gr.next()){
    gs.print(gr.getDisplayValue('number'));
}

Refer to the exhibit. This script runs in a background script. Which set of records will be printed?

⚠ Common exam trap

The trap here is that candidates often overlook the 'assigned_toISNOTEMPTY' condition or misinterpret the '^' as an OR operator, leading them to select an option that includes records missing one of the required filters.

Answer choices

Why each option matters

Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.

Correct answer & explanation

Incidents with state=3 AND priority<=3 AND assigned_to is not null

The script uses a GlideRecord query on the Incident table with an encoded query string 'state=3^priority<=3^assigned_toISNOTEMPTY'. This filters for records where state equals 3 (which corresponds to 'On Hold' in the default incident state model), priority is less than or equal to 3, and the assigned_to field is not empty. The while loop iterates over the matching records and prints each one, so only incidents meeting all three conditions are output.

Answer analysis

Option-by-option breakdown

For each option: why learners choose it and why it is or isn't the right answer here.

  • Incidents with state=3 AND assigned_to is not null

    Why it's wrong here

    The priority condition is also applied.

  • Incidents with state=3 AND priority<=3 AND assigned_to is not null

    Why this is correct

    All three conditions are combined with AND.

  • Incidents with priority<=3

    Why it's wrong here

    State and assigned_to conditions are also applied.

  • All incidents

    Why it's wrong here

    The query has multiple conditions restricting the results.

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JA

Written by Johnson Ajibi, MSc IT Security

Senior Network & Security Engineer · founder of Courseiva

This SNOW-CSA practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the SNOW-CSA exam.