SNOW-CSA UI, Navigation and Forms Practice Question
An administrator needs to ensure that when a user changes the 'State' field to 'Resolved' on an incident form, the 'Resolution Notes' field becomes mandatory. What should be configured?
⚠ Common exam trap
It's easy for candidates to confuse UI policies with client scripts or business rules, but UI policies are the only out-of-box mechanism that can make a field mandatory based on a condition without requiring a server round-trip or custom scripting.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
UI policy
A UI policy is the correct choice because it allows you to make a field mandatory based on a condition on the same form without requiring a server round-trip. When the 'State' field changes to 'Resolved', the UI policy can set the 'Resolution Notes' field to mandatory, and it runs client-side in real-time as the user interacts with the form.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Business rule
Why it's wrong here
Business rules run server-side, not suitable for client-side mandatory behavior.
- ✗
Client script with onChange event
Why it's wrong here
Client scripts can set mandatory but require coding; UI policy is declarative and preferred.
- ✓
UI policy
Why this is correct
UI policies can make fields mandatory based on conditions without scripting.
- ✗
Data policy
Why it's wrong here
Data policies enforce rules server-side; not appropriate for client-side mandatory changes.
Visual reference
Go deeper
Related to this question
About these practice questions
Courseiva writes every SNOW-CSA question from scratch — 504 in total, each with an explanation and a wrong-answer breakdown. None are copied from real exams or dumps. Learn why practice questions differ from exam dumps →
JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This SNOW-CSA practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the SNOW-CSA exam.