This SNOW-CSA practice question tests your understanding of ui, navigation and forms. This is a configuration task: choose the command set that satisfies every stated requirement. Small differences — like 'secret' vs 'password' or 'transport input ssh' vs 'all' — change whether the answer is correct. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
An administrator needs to ensure that when a user changes the 'State' field to 'Resolved' on an incident form, the 'Resolution Notes' field becomes mandatory. What should be configured?
Business rule
Why wrong: Business rules run server-side, not suitable for client-side mandatory behavior.
Client script with onChange event
Why wrong: Client scripts can set mandatory but require coding; UI policy is declarative and preferred.
UI policy
UI policies can make fields mandatory based on conditions without scripting.
Data policy
Why wrong: Data policies enforce rules server-side; not appropriate for client-side mandatory changes.
Answer choices
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
UI policy
A UI policy is the correct choice because it allows you to make a field mandatory based on a condition on the same form without requiring a server round-trip. When the 'State' field changes to 'Resolved', the UI policy can set the 'Resolution Notes' field to mandatory, and it runs client-side in real-time as the user interacts with the form.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
For each option: why learners choose it and why it is or isn't the right answer here.
Business rule
Why it's wrong here
Business rules run server-side, not suitable for client-side mandatory behavior.
Client script with onChange event
Why it's wrong here
Client scripts can set mandatory but require coding; UI policy is declarative and preferred.
UI policy
Why this is correct
UI policies can make fields mandatory based on conditions without scripting.
Related concept
Read the scenario before looking for a memorised answer.
Data policy
Why it's wrong here
Data policies enforce rules server-side; not appropriate for client-side mandatory changes.
Common exam traps
The trap here is that candidates often confuse UI policies with client scripts or business rules, but UI policies are the only out-of-box mechanism that can make a field mandatory based on a condition without requiring a server round-trip or custom scripting.
Detailed technical explanation
UI policies are evaluated client-side using JavaScript and can conditionally set properties like mandatory, visible, or read-only on fields. They are ideal for real-time form behavior because they do not require a server call, unlike business rules or data policies. In a real-world scenario, a UI policy ensures that the user cannot submit the form without providing resolution notes when the state is 'Resolved', improving data quality without additional latency.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
A practitioner preparing for the SNOW-CSA exam encounters this exact type of scenario on the job. The correct answer here is not the most general option — it is the best answer for the specific constraint described. Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option. Real exam questions reward reading the full scenario before eliminating options, because the constraint defines which answer fits.
What to study next
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
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FAQ
UI, Navigation and Forms — This question tests UI, Navigation and Forms — Read the scenario before looking for a memorised answer..
The correct answer is: UI policy — A UI policy is the correct choice because it allows you to make a field mandatory based on a condition on the same form without requiring a server round-trip. When the 'State' field changes to 'Resolved', the UI policy can set the 'Resolution Notes' field to mandatory, and it runs client-side in real-time as the user interacts with the form.
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
Read the scenario before looking for a memorised answer.
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Last reviewed: Jun 11, 2026
This SNOW-CSA practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the SNOW-CSA exam.
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