Question 112 of 510

UI, Navigation and Forms →easyMultiple SelectObjective-mapped

SNOW-CSA UI, Navigation and Forms Practice Question

This SNOW-CSA practice question tests your understanding of ui, navigation and forms. This is a configuration task: choose the command set that satisfies every stated requirement. Small differences — like 'secret' vs 'password' or 'transport input ssh' vs 'all' — change whether the answer is correct. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.

A ServiceNow administrator needs to create a form section that is only visible to users with the 'itil' role. Which TWO configuration options can achieve this? (Choose two.)

Question 1easymulti select

Full question →

A
Configure a client script to hide the section on load based on the user's role.
Why wrong: Client scripts are not standard configuration for visibility; UI Policies are preferred.
B
Set the 'Role' field on the form section to 'itil'.
Why wrong: Form sections do not have a 'Role' field.
C
Use a role-based ACL on the table to restrict access to the fields in that section.
Why wrong: ACLs control record access, not form section visibility.
D
Apply a UI Policy that sets the section's visible attribute to false for non-itil users.
Correct: A UI Policy can dynamically set a section's visible attribute based on conditions.
E
Set the 'Visible' condition on the form section using `g_user.hasRole('itil')`.
Correct: The form section's 'Visible' condition property accepts a script that can check roles.

Full breakdown with real-world context →

Answer choices

Why each option matters

Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.

Correct answer & explanation

✓

Apply a UI Policy that sets the section's visible attribute to false for non-itil users.

Option D is correct because a UI Policy can conditionally set the 'visible' attribute of a form section to false based on a condition like `g_user.hasRole('itil')`, effectively hiding the section from non-itil users. Option E is correct because the 'Visible' condition on a form section directly accepts a script expression, and `g_user.hasRole('itil')` evaluates to true for itil users, making the section visible only to them. Both approaches leverage client-side role checking to control section visibility without requiring server-side ACLs or client scripts.

Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.

Answer analysis

Option-by-option breakdown

For each option: why learners choose it and why it is or isn't the right answer here.

✗
Configure a client script to hide the section on load based on the user's role.
Why it's wrong here
Client scripts are not standard configuration for visibility; UI Policies are preferred.
✗
Set the 'Role' field on the form section to 'itil'.
Why it's wrong here
Form sections do not have a 'Role' field.
✗
Use a role-based ACL on the table to restrict access to the fields in that section.
Why it's wrong here
ACLs control record access, not form section visibility.
✓
Apply a UI Policy that sets the section's visible attribute to false for non-itil users.
Why this is correct
Correct: A UI Policy can dynamically set a section's visible attribute based on conditions.
Related concept
Read the scenario before looking for a memorised answer.
✓
Set the 'Visible' condition on the form section using `g_user.hasRole('itil')`.
Why this is correct
Correct: The form section's 'Visible' condition property accepts a script that can check roles.
Related concept
Read the scenario before looking for a memorised answer.

Common exam traps

Common exam trap: answer the scenario, not the keyword

The trap here is that candidates often confuse the 'Role' field on a form section (which does not exist) with the role field on a field or table ACL, or they mistakenly think a client script is a proper configuration for role-based section visibility when UI Policies or the Visible condition are the intended methods.

Detailed technical explanation

How to think about this question

Under the hood, the 'Visible' condition on a form section is evaluated client-side using GlideUser API methods like `g_user.hasRole()`, and the section's DOM element is conditionally rendered or hidden based on the script result. UI Policies, on the other hand, run on the client after the form loads and can set the 'visible' attribute of a section to false, which also hides the section but with the added ability to include multiple conditions and actions. A real-world scenario is when you have a 'Security Clearance' section that should only appear for itil users handling sensitive incidents; using the Visible condition is more efficient than a UI Policy because it avoids an extra client-side evaluation step.

KKey Concepts to Remember

Read the scenario before looking for a memorised answer.
Find the constraint that changes the correct option.
Eliminate answers that are true in general but not in this case.

TExam Day Tips

Watch for words such as best, first, most likely and least administrative effort.
Review why wrong options are wrong, not only why the correct option is correct.

Key takeaway

Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.

Real-world example

How this comes up in practice

A security administrator must allow nursing staff to reach a patient records server while blocking access from the guest Wi-Fi VLAN. After applying an extended ACL, traffic is still blocked from nursing workstations. The ACL was applied outbound instead of inbound on the wrong interface. Questions like this test ACL direction and placement rules.

What to study next

Got this wrong? Here's your next step.

Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.

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FAQ

Questions learners often ask

What does this SNOW-CSA question test?

UI, Navigation and Forms — This question tests UI, Navigation and Forms — Read the scenario before looking for a memorised answer..

What is the correct answer to this question?

The correct answer is: Apply a UI Policy that sets the section's visible attribute to false for non-itil users. — Option D is correct because a UI Policy can conditionally set the 'visible' attribute of a form section to false based on a condition like `g_user.hasRole('itil')`, effectively hiding the section from non-itil users. Option E is correct because the 'Visible' condition on a form section directly accepts a script expression, and `g_user.hasRole('itil')` evaluates to true for itil users, making the section visible only to them. Both approaches leverage client-side role checking to control section visibility without requiring server-side ACLs or client scripts.

What should I do if I get this SNOW-CSA question wrong?

Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.

What is the key concept behind this question?

Read the scenario before looking for a memorised answer.

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Last reviewed: Jun 24, 2026

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