SNOW-CSA UI, Navigation and Forms Practice Question
An administrator configures a UI Policy to display a warning message when a reference field is empty. The warning message does not appear. The UI Policy is set to run on both load and submit. What is the most likely cause?
⚠ Common exam trap
The trap here is that candidates often overlook the 'Active' checkbox on the UI Policy form, assuming that if the policy is configured to run on load and submit, it will automatically execute, but ServiceNow requires the policy to be explicitly set to active.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The UI Policy is inactive
An inactive UI Policy will not execute any of its actions, including displaying warning messages, regardless of its configuration to run on load and submit. The UI Policy must be set to active in its property to be evaluated by the platform.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
The condition uses the wrong operator
Why it's wrong here
A wrong operator might cause no condition match, but the message still might appear incorrectly; not the most likely.
- ✗
The UI Policy is set to run on submit only
Why it's wrong here
The stem says it is set to both, so this would not be the cause.
- ✓
The UI Policy is inactive
Why this is correct
An inactive UI Policy will not execute, so no message appears regardless of settings.
- ✗
The warning message is not enabled on the UI Policy
Why it's wrong here
UI Policies have a specific field for warning messages; if empty, no message appears. But this is a configuration issue, not the most likely if it was set.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This SNOW-CSA practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the SNOW-CSA exam.