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SNOW-CSA UI, Navigation and Forms Practice Question
Drag and drop the steps to create a new UI Policy in ServiceNow into the correct order.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Step 1: Navigate to System Definition > UI Policies. Step 2: Click 'New'. Step 3: Define the condition (table, conditions, etc.). Step 4: Add UI Policy Actions (set visible, mandatory, etc.). Step 5: Save the UI Policy.
Creating a UI Policy in ServiceNow requires a logical sequence: first navigate to the correct module (System Definition > UI Policies), then create a new record, define the triggering condition, add actions to control form behavior, and finally save. Common mistakes include defining conditions before creating the record or adding actions before conditions, which are invalid because they depend on prior steps.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Step 1: Navigate to System Definition > UI Policies. Step 2: Click 'New'. Step 3: Define the condition (table, conditions, etc.). Step 4: Add UI Policy Actions (set visible, mandatory, etc.). Step 5: Save the UI Policy.
Why this is correct
This is correct because you must first navigate to the UI Policies module, then create a new record, define the condition that triggers the policy, add the actions to enforce the behavior, and finally save.
- ✗
Step 1: Navigate to System Definition > UI Policies. Step 2: Click 'New'. Step 3: Add UI Policy Actions. Step 4: Define the condition. Step 5: Save the UI Policy.
Why it's wrong here
This is incorrect because you cannot add UI Policy Actions before defining the condition. The condition determines when the actions apply, so it must be defined first.
- ✗
Step 1: Navigate to System Definition > UI Policies. Step 2: Define the condition. Step 3: Click 'New'. Step 4: Add UI Policy Actions. Step 5: Save the UI Policy.
Why it's wrong here
This is incorrect because you must click 'New' to create a new UI Policy before you can define its condition. Defining the condition on a non-existent record is impossible.
- ✗
Step 1: Click 'New'. Step 2: Navigate to System Definition > UI Policies. Step 3: Define the condition. Step 4: Add UI Policy Actions. Step 5: Save the UI Policy.
Why it's wrong here
This is incorrect because you must first navigate to the UI Policies module before clicking 'New'. Without navigation, there is no list context to create a new record.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This SNOW-CSA practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the SNOW-CSA exam.