SNOW-CSA UI, Navigation and Forms Practice Question
Which TWO of the following are true about the Application Navigator in the UI16 interface?
⚠ Common exam trap
It's easy for candidates to confuse personalization (which only affects the current user) with global configuration (which affects all users), leading candidates to incorrectly select option C or D.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Module visibility is controlled by roles via the 'Requires role' field
In the UI16 interface, module visibility is controlled by roles through the 'Requires role' field on the module record. When a user does not have the specified role, the module is hidden from their Application Navigator. This is a core access control mechanism in ServiceNow.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Module visibility is controlled by roles via the 'Requires role' field
Why this is correct
Modules can be restricted to specific roles.
- ✗
Modules are grouped under 'modules' in the navigator
Why it's wrong here
Modules are grouped under 'Applications' or 'Menus', not 'modules'.
- ✗
Personalizing a module removes it from the navigator for all users
Why it's wrong here
Personalization hides the module only for that user.
- ✗
The navigator can be customized by any user to reorganize modules
Why it's wrong here
Only administrators can reorganize the navigator structure.
- ✓
Users can add a module to their 'Favorites' by right-clicking the module
Why this is correct
Right-click and select 'Create Favorites' to add a module to favorites.
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About these practice questions
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This SNOW-CSA practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the SNOW-CSA exam.