SNOW-CSA UI, Navigation and Forms Practice Question
A system administrator wants to ensure that a mandatory field on a form is always visible, even if the form section collapses. Which form layout option should be used?
⚠ Common exam trap
Many exam-takers confuse the 'Always visible' section property with UI policies or system properties that control field highlighting or read-only behavior, rather than recognizing it as a distinct form layout option for collapsed sections.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Configure the field as 'Mandatory' and set 'Always visible' in the section
The 'Always visible' option on a form section ensures that mandatory fields remain displayed even when the section is collapsed. This is a native form layout configuration in ServiceNow that overrides the default behavior of hiding fields in collapsed sections, guaranteeing user visibility for required data entry.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Configure the field as 'Mandatory' and set 'Always visible' in the section
Why this is correct
This ensures visibility even when section collapses.
- ✗
Add a UI policy to show the field on load
Why it's wrong here
UI policy may not prevent section collapse from hiding it.
- ✗
Use 'glide.mandatory.visible' system property
Why it's wrong here
This property affects all mandatory fields globally, not per-field visibility.
- ✗
Set the field to read-only
Why it's wrong here
Read-only does not prevent hiding on collapse.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This SNOW-CSA practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the SNOW-CSA exam.