SNOW-CSA UI, Navigation and Forms Practice Question
An administrator wants to create a new view called 'Mobile View' for the incident form to optimize it for mobile devices. Where should this view be created?
⚠ Common exam trap
Many candidates think views are created directly in the 'sys_ui_view' table (Option C) because that is where the records are stored, but the correct procedure is to create them from the table record's 'Views' related list to ensure proper table association and ServiceNow platform configuration.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
On the 'incident' table record under 'Views'
Views for specific tables, such as the 'incident' table, are created directly on the table record under the 'Views' related list. This allows the administrator to define a custom layout optimized for mobile devices, which is then stored as a 'sys_ui_view' record associated with the table. The platform uses this view when the 'Mobile View' is selected or when the form is accessed from a mobile device.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
On the 'sys_ui_section' table
Why it's wrong here
sys_ui_section stores form sections, not views.
- ✓
On the 'incident' table record under 'Views'
Why this is correct
Views are created from the table record's related list 'Views'.
- ✗
In the 'sys_ui_view' table directly
Why it's wrong here
There is no direct table creation; views are managed via the table record.
- ✗
In the 'Application Navigator' module
Why it's wrong here
The navigator is for navigation, not form views.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This SNOW-CSA practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the SNOW-CSA exam.