AI Associate Salesforce Einstein AI Features — All Questions With Answers

Question 1mediummultiple choice

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A sales operations manager wants to use Einstein Lead Scoring to prioritize leads. Where can the lead score be viewed in Salesforce?

Question 2easymultiple choice

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A service manager wants to automatically categorize incoming cases based on their description. Which Einstein feature should be used?

Question 3hardmultiple choice

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A company uses Einstein Discovery to analyze sales data and wants to share the findings with business stakeholders who are not Salesforce users. What is the recommended way to share the story?

Question 4mediummultiple choice

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A Salesforce admin needs to create a prompt template that generates a follow-up email after a meeting. Which Prompt Builder template type should be used?

Question 5mediummultiple choice

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A company wants to use Einstein Conversation Insights to analyze call recordings. Which of the following metrics is NOT provided by this feature?

Question 6easymultiple choice

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A sales rep wants to automatically log emails and events to Salesforce without manual entry. Which feature should the admin enable?

Question 7hardmultiple choice

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An admin is setting up Einstein Prediction Builder to predict whether a lead will convert. The admin has selected the prediction field and data set. What is the next step in the configuration wizard?

Question 8easymultiple choice

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Which Einstein feature provides AI-powered predictions for opportunity win likelihood?

Question 9mediummultiple choice

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A company wants to implement an autonomous AI agent in Salesforce that can handle customer service cases end-to-end. Which feature should they use?

Question 10hardmultiple choice

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A data scientist wants to use Einstein Vision to detect defects in product images. Which type of model should they create?

Question 11mediummultiple choice

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A company uses Einstein Forecasting to predict sales. What is a key difference between the AI forecast and the rep commit forecast?

Question 12easymultiple choice

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Which Einstein feature helps agents by suggesting relevant knowledge articles while working on a case?

Question 13mediummulti select

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A company wants to use Einstein GPT in Service Cloud to improve agent productivity. Which TWO features are available in Service GPT? (Choose 2)

Question 14hardmulti select

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An admin is building a custom AI prediction with Einstein Prediction Builder for a binary classification problem. Which THREE steps are required in the configuration? (Choose 3)

Question 15mediummulti select

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A company wants to use Einstein Next Best Action to recommend actions to sales reps. Which TWO components are part of the Next Best Action strategy? (Choose 2)

Question 16mediummultiple choice

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A sales operations manager wants to automatically prioritize leads based on their likelihood to convert. The team uses Sales Cloud and wants to avoid custom development. Which feature should they use?

Question 17easymultiple choice

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A customer service agent needs to quickly summarize a lengthy case history before responding. Which Einstein GPT feature is designed for this?

Question 18hardmultiple choice

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A healthcare organization needs to automatically classify incoming cases into predefined categories (e.g., billing, clinical, technical) based on the case description. They have historical case data with known categories. Which Einstein feature is most appropriate?

Question 19mediummultiple choice

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A company wants to build a custom AI model that predicts whether a support case will be escalated based on fields like case origin, priority, and description. They want to use existing Salesforce data without coding. Which tool should they use?

Question 20easymultiple choice

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Which Einstein feature provides automated statistical analysis of Salesforce data, including story creation and improvement suggestions?

Question 21hardmultiple choice

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A multi-national company wants to use Einstein Activity Capture to automatically log emails from Outlook to Salesforce. They have a requirement that emails to certain external domains (e.g., competitors) must never be logged. How should they configure this?

Question 22mediummultiple choice

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A sales rep wants to see which of their opportunities are most likely to close this quarter without reviewing each one manually. Which feature provides a win probability score for opportunities?

Question 23mediummultiple choice

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An admin needs to generate personalized sales email drafts for their team using generative AI. The emails should be based on context from the Salesforce record. Which feature should they use?

Question 24hardmultiple choice

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A company uses Einstein Conversation Insights to analyze sales call recordings. They want to automatically capture action items from each call. How can they achieve this?

Question 25easymultiple choice

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Which feature allows administrators to create and manage prompt templates for Einstein GPT features, such as Field Generation and Sales Email templates?

Question 26mediummultiple choice

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A Service Cloud admin wants to deploy a chatbot that can handle common customer requests and escalate to a human agent when necessary. The chatbot must understand natural language variations. Which combination of tools should they use?

Question 27mediummultiple choice

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A company wants to build an autonomous AI agent that can take actions in Salesforce, such as updating records and sending emails, based on user instructions. Which tool should they use?

Question 28mediummulti select

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A sales operations team wants to improve forecast accuracy by using AI. They currently use manual rollups. Which TWO Einstein features can help achieve this?

Question 29hardmulti select

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A healthcare company uses Einstein Prediction Builder to predict patient no-shows. After training a model, they receive a low prediction accuracy. Which THREE actions should they take to improve?

Question 30easymulti select

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A service manager wants to recommend knowledge articles to agents handling cases. Which TWO Einstein features can be used for this purpose?

Question 31easymultiple choice

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A sales manager wants to automatically track emails and events from their sales team's Gmail accounts into Salesforce without manual logging. Which Salesforce feature should they enable?

Question 32mediummultiple choice

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A company wants to predict which leads are most likely to convert. They have historical lead data with a 'Converted' field (True/False). Which Einstein feature should they use to build a custom prediction model from this data?

Question 33mediummultiple choice

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A support manager wants to automatically suggest relevant knowledge articles when agents open a case. Which Einstein feature should they enable?

Question 34hardmultiple choice

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A company uses Einstein Forecasting. Their sales reps' committed forecasts are consistently lower than the AI-predicted forecast. The manager wants to understand why. What is the BEST first step to investigate the discrepancy?

Question 35mediummultiple choice

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A service team uses Einstein Case Classification to auto-classify incoming cases. They notice that most cases are being classified as 'Low' priority regardless of the actual urgency. What is the most likely cause?

Question 36easymultiple choice

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A marketing manager wants to recommend products to visitors on a community site based on their browsing behavior. Which Salesforce feature is designed for this use case?

Question 37mediummultiple choice

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A developer wants to use AI to automatically extract key entities like dates, product names, and amounts from customer emails and store them in Salesforce fields. Which Einstein API should they use?

Question 38mediummultiple choice

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A company wants to build a custom AI prediction for churn rate using their Customer_Churn__c (Yes/No) field. In Einstein Prediction Builder, after selecting the object and prediction field, what is the next step?

Question 39hardmultiple choice

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A Salesforce admin is configuring Einstein Conversation Insights. They want to automatically capture next steps from sales call recordings. Which component of Conversation Insights provides this functionality?

Question 40easymultiple choice

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A sales rep wants to generate a personalized email to a prospect using AI. Which Einstein GPT feature should they use?

Question 41mediummultiple choice

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A company uses Einstein Discovery to analyze their sales pipeline. They see a waterfall chart showing the expected revenue changes from one stage to the next. What does the waterfall chart primarily help identify?

Question 42hardmultiple choice

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An administrator is setting up Einstein Bots for a service center. They want the bot to understand when a customer says 'I want to return my order' and route to the returns process. What must the admin configure in the bot builder?

Question 43mediummulti select

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A company wants to use Agentforce to create an autonomous agent that can handle order cancellations. Which TWO components are required when building the agent in Agent Builder?

Question 44hardmulti select

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A data analyst is using Einstein Discovery to analyze customer churn. They want to understand the key drivers of churn and get actionable recommendations. Which THREE outputs does Einstein Discovery provide to meet this need?

Question 45mediummulti select

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A sales operations manager wants to use Einstein Opportunity Scoring to improve win rates. They want to view the opportunity score and understand why a particular score is high or low. Where can they see the score and explanation in Salesforce Lightning? (Choose TWO)

Question 46mediummultiple choice

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A service manager wants to automatically categorize incoming cases into standard fields like Type, Priority, and Reason based on historical case data. Which Einstein feature should they use?

Question 47easymultiple choice

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A sales rep wants to quickly generate a personalized email to a lead without leaving Salesforce. Which Einstein GPT feature should they use?

Question 48hardmultiple choice

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A company wants to build a custom AI prediction model that predicts whether a customer will churn (yes/no) based on Salesforce data. They have historical data on churned and retained customers. Which Einstein feature should they use, and what type of prediction field is required?

Question 49mediummultiple choice

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A sales operations manager notices that Einstein Lead Scoring is not producing scores for some leads. The leads have all required fields populated. What is the most likely cause?

Question 50hardmultiple choice

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A company uses Einstein Conversation Insights to analyze sales calls. They want to identify when a competitor is mentioned and automatically log that mention to the opportunity. Which feature should they configure?

Question 51easymultiple choice

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A service agent needs quick access to relevant knowledge articles while handling a case. Which Einstein feature provides article recommendations automatically?

Question 52mediummultiple choice

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A company wants to use Einstein Forecasting to compare AI-generated predictions against sales rep commitments. They have enabled the feature and entered their sales data. What must they do to view the AI forecast?

Question 53hardmultiple choice

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A developer is building an Einstein Bot that needs to understand when a customer says 'I want to return a purchase' and route them to the returns process. How should they configure the bot?

Question 54mediummultiple choice

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A marketing manager wants to display product recommendations on a community site powered by Experience Cloud. Which Einstein feature should they integrate?

Question 55easymultiple choice

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A sales admin wants to automatically log emails and events from a sales rep's email client to Salesforce without manual entry. Which feature should they enable?

Question 56mediummultiple choice

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A company needs to analyze thousands of customer feedback comments to identify common themes and sentiment. They want to use a prebuilt Salesforce AI solution. Which approach is best?

Question 57hardmultiple choice

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A company wants to create an autonomous AI agent that can handle complex customer service tasks like processing returns and updating orders without human intervention. Which Salesforce feature should they use?

Question 58mediummulti select

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A sales team wants to use Einstein Opportunity Scoring to improve win rates. Which TWO statements about Einstein Opportunity Scoring are correct? (Choose 2)

Question 59mediummulti select

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A company uses Einstein Discovery to analyze sales data. They want to understand the key drivers of deal closures. Which THREE output types can Einstein Discovery provide? (Choose 3)

Question 60hardmulti select

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A company is building an Einstein Bot that needs to handle customer inquiries and escalate to a human agent when necessary. The bot must also analyze conversations to improve its performance. Which THREE capabilities should they configure? (Choose 3)

Question 61mediummultiple choice

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A sales operations manager wants to use Einstein to automatically prioritize leads based on their likelihood to convert. The team needs a score from 1 to 99 that updates dynamically as new lead data is captured. Which Einstein feature should they use?

Question 62hardmultiple choice

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A support center wants to use Einstein Case Classification to automatically assign categories to incoming cases. They have historical case data with the 'Type' field populated for 70% of cases, 'Priority' for 50%, and 'Reason' for 30%. They want to classify on 'Type' and 'Reason'. What is the best approach to maximize model accuracy?

Question 63easymultiple choice

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A service manager wants to automatically log emails and events from Gmail into Salesforce without manual user intervention. Which Einstein feature should they enable?

Question 64mediummultiple choice

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A company wants to create a custom AI model that predicts whether a support case will be escalated (Yes/No) based on historical case data. They need to define the objective field, training data, and features. Which Einstein feature allows them to build this custom prediction?

Question 65hardmultiple choice

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An administrator is setting up an Einstein Bot for a service cloud. The bot needs to understand when a customer types 'cancel order' to route them to a cancellation flow. Which bot component should the administrator configure to recognize this phrase?

Question 66mediummultiple choice

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A manager wants to use Einstein Forecasting to compare the AI-predicted forecast against sales reps' committed forecast amounts. Where in Salesforce can they view this comparison?

Question 67easymultiple choice

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A company wants to automatically generate draft email replies to customer support inquiries using generative AI. Which Einstein GPT feature is designed for this purpose?

Question 68mediummultiple choice

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A company wants to use Einstein GPT to generate personalized sales emails for their sales team. They need to ensure that the generated emails adhere to brand voice guidelines. Which tool should they use to define the prompt template for email generation?

Question 69hardmultiple choice

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An administrator is configuring Einstein Activity Capture and wants to prevent automatic logging of emails sent to a specific external domain (e.g., legal@acme.com) due to confidentiality. How should they achieve this?

Question 70easymultiple choice

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A company wants to use AI to analyze call recordings and automatically capture key topics, talk time, and next steps. Which Einstein feature should they implement?

Question 71mediummultiple choice

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An organization wants to build an autonomous AI agent that can handle customer inquiries order status and return requests without human intervention. Which Salesforce tool allows them to build such an agent with topics and actions?

Question 72mediummultiple choice

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A company wants to provide personalized product recommendations on their community site built with Experience Cloud. Which Einstein feature should they use?

Question 73mediummulti select

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A sales manager wants to use Einstein to improve opportunity win rates. They want to understand which factors influence deal closures and receive actionable suggestions. Which TWO Einstein features should they use?

Question 74hardmulti select

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A company wants to build an Einstein Bot that can handle order status inquiries and, if the customer is frustrated, hand off to a human agent. Which THREE steps are essential to implement this?

Question 75mediummulti select

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An administrator is setting up Einstein GPT for service agents. They want to enable case summary generation and knowledge article draft creation. Which TWO Einstein GPT features should they configure?

Question 76mediummultiple choice

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A sales manager wants to automatically prioritize leads based on their likelihood to convert. The team uses Salesforce Sales Cloud and has historical lead data with conversion outcomes. Which Einstein feature should they use to create a custom prediction model?

Question 77easymultiple choice

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A support manager wants to automatically classify incoming cases into the correct Type and Priority fields based on the case description. Which Einstein feature should be configured?

Question 78hardmultiple choice

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A company is using Einstein Activity Capture to sync emails and events from Gmail to Salesforce. However, certain internal emails from the IT department are being logged accidentally. Which configuration step should the admin take to prevent these emails from being captured?

Question 79mediummultiple choice

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A service team wants to automatically suggest relevant knowledge articles to agents while they are working on a case. Which Einstein feature should be enabled?

Question 80mediummultiple choice

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A sales rep wants to generate personalized email drafts to send to prospects based on opportunity data. Which feature should they use within Salesforce?

Question 81easymultiple choice

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Which Salesforce AI feature provides automated statistical analysis and generates plain-language stories about trends in data?

Question 82hardmultiple choice

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An admin is using Einstein Prediction Builder to predict whether a case will escalate. They have selected the prediction field (binary) and the dataset. After training, they notice the model uses all available fields. What should they do to improve model performance and reduce noise?

Question 83mediummultiple choice

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A company wants to build an autonomous AI agent that can handle customer inquiries and perform actions like updating records or creating orders without human intervention. Which Salesforce solution should they use?

Question 84easymultiple choice

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Which Einstein feature provides AI-powered call recording analysis that tracks keywords, talk-time metrics, and next steps?

Question 85mediummultiple choice

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A marketing team wants to recommend products and content to website visitors in Experience Cloud. Which Einstein feature should they use?

Question 86hardmultiple choice

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An admin is configuring an Einstein Bot in Service Cloud. The bot needs to understand when a customer says 'I want to return a product' and route them to a return flow, but the bot is not recognizing phrases like 'return' or 'refund'. What should the admin do first?

Question 87mediummultiple choice

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A company wants to use generative AI to draft knowledge articles from case resolutions. Which feature should they use?

Question 88mediummulti select

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A sales operations manager wants to improve the accuracy of Einstein Opportunity Scoring. Which TWO actions should they take? (Choose two.)

Question 89hardmulti select

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A company is building an Agentforce agent to handle order cancellations. Which THREE components are essential to configure in Agent Builder? (Choose three.)

Question 90mediummulti select

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A service manager wants to use Einstein for case deflection. Which TWO features can help automatically resolve or route cases without agent involvement? (Choose two.)

Question 91mediummultiple choice

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A company wants to build a customer service chatbot that answers questions about their internal policy documents. The documents are updated monthly, and the team cannot afford to retrain a model each time. Which approach is MOST appropriate?

Question 92easymultiple choice

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A sales manager wants to automatically capture emails and events from a sales rep's Outlook calendar and inbox into Salesforce without manual effort. Which feature should be enabled?

Question 93hardmultiple choice

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A Salesforce admin is building an Einstein Prediction Builder model to predict whether a support case will be escalated (binary: Yes/No). The dataset includes cases from the past two years. After selecting the prediction field and features, the admin notices that the model's training score is very high (0.99) but the prediction score field shows very low confidence for new cases. What is the MOST likely cause?

Question 94mediummultiple choice

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A service manager wants to automatically categorize incoming cases by Type, Priority, and Reason based on the case description. Which Einstein feature should be used?

Question 95easymultiple choice

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A company wants to use generative AI to automatically generate personalized email drafts for sales reps to send to leads. Which Einstein GPT feature should be used?

Question 96mediummultiple choice

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An administrator is configuring Einstein Lead Scoring. After activation, lead scores are visible in the lead record page. However, some leads that are clearly not interested (e.g., bounced email) are scored 90+. What is the MOST likely reason?

Question 97hardmultiple choice

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A financial services firm is required to explain why a specific customer was denied a loan. They use Einstein Discovery to analyze loan approval data. Which Einstein Discovery output is BEST suited for generating a human-readable explanation of the key factors leading to the decision?

Question 98mediummultiple choice

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A company uses Einstein Bots to handle basic customer inquiries. When a customer asks a question that the bot cannot answer, the bot should transfer the conversation to a human agent. Which bot configuration is necessary?

Question 99easymultiple choice

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A sales operations manager wants to compare the AI-predicted forecast against the sales rep's manual commit for the current quarter. Which Einstein feature provides this comparison?

Question 100mediummultiple choice

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A company wants to recommend products to visitors on their Experience Cloud site based on browsing behavior and past purchases. Which Einstein feature should be used?

Question 101hardmultiple choice

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A developer wants to build a custom app that classifies images of products into categories (e.g., shoes, bags). The app must run in Salesforce and use Einstein AI. Which approach is MOST appropriate?

Question 102mediummultiple choice

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A service agent receives an Einstein-generated case summary from Service GPT. The summary contains an error — it mentions a product the customer never purchased. What is the MOST likely cause?

Question 103mediummulti select

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A company is implementing Einstein Activity Capture. They want to ensure that emails between the sales rep and the company's legal department are NOT logged. Which TWO actions should the admin take?

Question 104hardmulti select

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A Salesforce admin is creating an Agentforce agent in Agent Builder to handle order status inquiries. The agent needs to look up order data from a custom object 'Order__c' and respond with the status. Which THREE components must the admin configure in Agent Builder?

Question 105easymulti select

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A marketing manager wants to use Einstein GPT to generate follow-up emails after a meeting. Which TWO capabilities of Einstein GPT can be used for this purpose?

Question 106easymultiple choice

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A sales manager wants to automatically surface important customer emails that require immediate attention. Which Einstein feature should they use?

Question 107mediummultiple choice

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A service analytics team wants to understand why customer case resolution times have increased. They need automated statistical analysis that generates natural language explanations and suggests improvements. Which product should they use?

Question 108mediummultiple choice

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A company wants to automatically categorize incoming support cases by Type, Priority, and Reason. They have historical case data with these fields populated. Which Einstein feature should they configure?

Question 109hardmultiple choice

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An admin creates an Einstein Prediction Builder model to predict whether a lead will convert (binary classification). After training, they notice the prediction score field shows values from 0 to 1000 instead of the expected 0 to 100. What is the most likely cause?

Question 110easymultiple choice

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A sales rep wants to quickly generate a personalized email to a lead based on their CRM record and recent activity. Which Einstein GPT feature enables this?

Question 111mediummultiple choice

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An admin wants to create a custom AI prediction that uses data from a custom object and a standard object. The prediction should be a binary classification (Yes/No). Which tool should they use?

Question 112hardmultiple choice

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A service manager wants to analyze recorded customer service calls to identify top keywords, measure talk-time ratios, and capture next steps automatically. Which Einstein product should they use?

Question 113mediummultiple choice

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A company wants to predict which sales opportunities are most likely to close. They want the prediction to consider factors like stage, amount, and historical win rates. Which Einstein feature should they use?

Question 114easymultiple choice

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An admin wants to automatically log emails and events from Outlook or Gmail to Salesforce without manual user action. Which feature should they enable?

Question 115mediummultiple choice

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A company wants to build a chatbot that can understand customer intents like 'open a case' or 'check order status' and route conversations accordingly. They need the bot to be trained with natural language examples. Which Einstein Bot component is used to map user phrases to actions?

Question 116hardmultiple choice

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A company uses Einstein Recommendation Builder in Experience Cloud to suggest products. They notice that users who frequently purchase from one category are not getting relevant recommendations. What is the most likely cause?

Question 117easymultiple choice

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A service agent needs to quickly find a relevant knowledge article while working on a case. Which Einstein feature can automatically suggest articles based on the case details?

Question 118mediummulti select

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A company wants to implement an autonomous AI agent using Agentforce. Which TWO components are essential for building the agent in Agent Builder?

Question 119hardmulti select

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An admin is training an Einstein Prediction Builder model for binary classification (lead conversion). The model performance is poor. Which THREE actions should the admin take to improve it?

Question 120mediummulti select

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A service team wants to use Einstein Bots to handle common customer queries and escalate to a human agent when needed. Which TWO capabilities are essential for this hybrid approach?

Question 121mediummultiple choice

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A sales operations manager wants to automatically log all emails and events from sales reps' Outlook accounts to Salesforce without manual setup. Which feature should they enable?

Question 122easymultiple choice

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A support agent needs to quickly find a relevant knowledge article while handling a case. Which Einstein feature suggests articles automatically?

Question 123hardmultiple choice

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A company wants to create a custom AI model that predicts whether a support case will be escalated (Yes/No) based on historical case data. They have fields like Case Origin, Priority, and Description. Which Einstein feature should they use?

Question 124mediummultiple choice

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An admin wants to provide a conversational AI assistant within the CRM that can answer user questions about records, generate summaries, and create tasks. Which feature should they enable?

Question 125easymultiple choice

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A marketing manager wants to recommend personalized products to customers on a community portal. Which Einstein feature should they use?

Question 126mediummultiple choice

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A sales manager wants to see how AI-predicted forecast amounts compare to sales reps' committed amounts. Which feature provides this comparison?

Question 127hardmultiple choice

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A company uses Einstein Bots for customer support. They want the bot to understand when a customer says 'I want to return a product' and trigger a return flow. What must be configured to recognize this intent?

Question 128mediummultiple choice

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A data analyst wants to understand why a particular opportunity win rate dropped last quarter. They need automated statistical analysis with natural language explanations and improvement suggestions. Which tool should they use?

Question 129easymultiple choice

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A sales rep wants to automatically generate a personalized email to a lead based on the lead's recent activity. Which Einstein GPT feature should they use?

Question 130mediummultiple choice

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An admin wants to create a prompt template that dynamically pulls the case subject and description to generate a knowledge article draft. Which prompt template type should they use in Prompt Builder?

Question 131hardmultiple choice

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A company wants to use AI to automatically assign a priority (High, Medium, Low) to incoming cases based on the case description and account history. Which feature should they configure?

Question 132mediummultiple choice

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A service manager wants AI to automatically generate a summary of a phone call recording and capture follow-up tasks. Which Einstein feature should they use?

Question 133mediummulti select

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A company wants to build an autonomous AI agent using Agentforce that can handle customer inquiries about order status and reset passwords. Which components must be defined in Agent Builder? (Choose TWO.)

Question 134hardmulti select

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An admin is configuring Einstein Lead Scoring. They want to ensure the lead score is visible in list views and reports. Which TWO settings or actions are required?

Question 135easymulti select

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A company wants to use Einstein GPT to generate case summaries and knowledge article drafts. Which TWO Einstein GPT features are applicable?

Question 136easymultiple choice

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A sales manager wants to automatically identify which emails require immediate attention in their Sales Cloud inbox. Which Einstein feature should they enable?

Question 137mediummultiple choice

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A service manager wants to automatically classify incoming cases into Type, Priority, and Reason fields to reduce manual data entry. Which Einstein feature best meets this requirement?

Question 138hardmultiple choice

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A company needs to build a custom AI model that predicts whether a support case will be escalated based on account history, case description, and product category. The output should be a binary yes/no. Which tool should they use?

Question 139mediummultiple choice

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A sales rep wants to automatically generate a personalized email draft to a lead based on recent account activity. Which Einstein feature should be used?

Question 140mediummultiple choice

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A company wants to automatically log all sent emails and calendar events from Gmail into Salesforce without manual user action. Which feature should be configured?

Question 141hardmultiple choice

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An administrator notices that Einstein Lead Scoring is not displaying scores for some leads. The leads have the required fields populated. What is the most likely cause?

Question 142easymultiple choice

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A marketing team wants to display personalized product recommendations to website visitors in Experience Cloud. Which feature should they use?

Question 143mediummultiple choice

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A customer service agent wants to receive suggested knowledge articles while working on a case. Which Einstein feature should be enabled?

Question 144mediummultiple choice

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A sales leader wants to see an AI-generated forecast that compares the predicted revenue to the reps' commit amounts. Which feature provides this comparison?

Question 145hardmultiple choice

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A company uses Einstein Conversation Insights to analyze sales call recordings. They want to automatically capture the next steps mentioned in calls. Which feature of Conversation Insights should they configure?

Question 146easymultiple choice

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A company wants to build a chatbot in Service Cloud that can handle common customer queries and escalate to a human agent when needed. Which tool should they use?

Question 147mediummultiple choice

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A data analyst wants to create an automatic statistical analysis of sales data that includes waterfall charts and improvement suggestions. Which feature provides these capabilities?

Question 148mediummulti select

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An organization wants to use Einstein GPT to generate case summaries and draft knowledge articles for service agents. Which TWO Einstein GPT products should they enable? (Choose two)

Question 149hardmulti select

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A company is building an Einstein Bot for customer support. They need to ensure the bot can understand user intents and extract key information. Which THREE components are essential for this? (Choose three)

Question 150easymulti select

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An admin wants to create a custom AI model to predict lead conversion using Einstein Prediction Builder. Which TWO items must they select when creating the model? (Choose two)

Question 151mediummultiple choice

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A sales manager wants to automatically log emails from a specific customer domain to Salesforce, but exclude internal company emails and spam. Which feature should they configure?

Question 152easymultiple choice

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Which Einstein feature provides automated statistical analysis of Salesforce data, generates natural language stories, and suggests improvement actions?

Question 153hardmultiple choice

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A service team needs an AI bot that can handle complex customer issues requiring integration with external systems and escalate to a human agent when confidence is low. Which Einstein feature should be used?

Question 154mediummultiple choice

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A company wants to create a custom AI model that predicts whether a support case will be escalated based on historical case data. The target field is a checkbox (Escalated__c). Which Einstein feature should they use?

Question 155mediummultiple choice

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A sales rep wants to see which of their leads are most likely to convert, ranked from 1 to 99, directly in the lead list view. Which feature provides this capability?

Question 156easymultiple choice

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Which Einstein feature uses generative AI to help sales reps compose personalized emails directly in Salesforce?

Question 157hardmultiple choice

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A company wants to automatically categorize incoming support cases into Type, Priority, and Reason fields. They have historical data with these fields populated. Which Einstein feature should they use?

Question 158mediummultiple choice

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A Salesforce admin wants to create a prompt template that generates a custom field value for a record based on other field values. Which Prompt Builder template type should they use?

Question 159easymultiple choice

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Which Einstein feature analyzes call recordings to identify keywords, talk-time metrics, and suggested next steps?

Question 160mediummultiple choice

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A marketing team wants to display personalized product recommendations on an Experience Cloud site. Which Einstein feature should they use?

Question 161hardmultiple choice

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A company wants to use AI to automatically analyze and classify images uploaded to Salesforce records, such as identifying product defects. Which Einstein feature should they use?

Question 162mediummultiple choice

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An admin wants to compare the AI-generated forecast with a rep's commit forecast to identify gaps. Which feature should they use?

Question 163mediummulti select

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A service manager wants to use AI to automatically suggest knowledge articles to agents during case handling. Which TWO Einstein features can fulfill this requirement?

Question 164hardmulti select

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A company wants to build an autonomous AI agent in Salesforce that can handle customer returns, refunds, and exchanges without human intervention. Which THREE components are required to build this agent using Agentforce?

Question 165mediummulti select

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A company wants to use Einstein GPT to generate draft replies for service agents. Which TWO Einstein GPT features can accomplish this?

Question 166easymultiple choice

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A sales manager wants to automatically prioritize leads with the highest likelihood of converting. Which Einstein feature should they use?

Question 167easymultiple choice

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A service manager wants to reduce manual case classification effort by automatically setting the Type, Priority, and Reason fields on incoming cases. Which Einstein feature meets this requirement?

Question 168easymultiple choice

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A company wants to use generative AI to draft personalized sales emails based on opportunity data and standard templates. Which Salesforce feature should they use?

Question 169mediummultiple choice

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An administrator wants to build a custom AI model that predicts whether a support case will be escalated based on historical case data. The prediction must be binary (escalated or not). Which tool should they use?

Question 170mediummultiple choice

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After deploying an Einstein Prediction Builder model, a user sees a new field on the record. What is this field called and what does it contain?

Question 171mediummultiple choice

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A company wants to use Einstein to automatically log emails and events from their email system into Salesforce without manual user action. Which feature should be enabled?

Question 172mediummultiple choice

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A sales operations analyst wants to understand why an opportunity's win likelihood score changed after a recent update. Where can they find the factors that influenced the score in Lightning?

Question 173mediummultiple choice

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A customer service team deploys an Einstein Bot to handle common queries. During testing, the bot frequently fails to understand user intent, leading to poor responses. What should the team do FIRST to improve the bot's understanding?

Question 174mediummultiple choice

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A company uses Einstein Conversation Insights to analyze sales calls. They want to automatically capture follow-up tasks mentioned during the call. Which metric or feature should they use?

Question 175hardmultiple choice

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An administrator is configuring Einstein Forecasting. They notice the AI forecast differs significantly from the manager's commit. The manager wants to understand why the AI forecast is lower. What should the administrator do?

Question 176hardmultiple choice

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A developer wants to build a custom application that classifies customer images (e.g., product photos) into categories using Einstein AI. Which API should they use?

Question 177hardmultiple choice

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An administrator is setting up Einstein Next Best Action to recommend a discount offer to sales reps when an opportunity is at risk. The recommendation logic should consider the opportunity stage, amount, and close date. Which tool should the administrator use to define the recommendation strategy?

Question 178mediummulti select

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A company wants to use Agentforce to create an autonomous AI agent that can handle customer service inquiries. Which TWO components must be configured in Agent Builder?

Question 179mediummulti select

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An administrator wants to use Einstein GPT to automatically generate case summaries and draft knowledge articles. Which THREE features should they enable?

Question 180hardmulti select

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A data scientist wants to use Einstein Discovery to analyze customer churn. They want to understand which factors contribute most to churn and get actionable suggestions. Which THREE outputs does Einstein Discovery provide?

Question 181mediummultiple choice

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A sales operations manager wants to automatically prioritize leads based on historical conversion data. Which Salesforce Einstein feature should they use to create a custom predictive model without writing code?

Question 182easymultiple choice

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A support manager wants to automatically categorize incoming cases into Type, Priority, and Reason fields. Which Einstein feature should they enable?

Question 183hardmultiple choice

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An admin is configuring Einstein Opportunity Scoring and notices that the score is not appearing on the Opportunity record page. They have enabled the feature and assigned the permission set. What else is required for the score to display?

Question 184mediummultiple choice

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A company uses Einstein GPT for Sales to generate email drafts. They want to ensure that the generated content always includes the correct product pricing from a separate system. How should they achieve this?

Question 185mediummultiple choice

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A customer service team wants to automatically log all Outlook emails to Salesforce. They have enabled Einstein Activity Capture. However, some emails from a specific external domain are not being captured. What is the most likely cause?

Question 186easymultiple choice

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A sales leader wants to compare each rep's forecast against an AI-generated prediction for the same period. Which Einstein feature provides this comparison?

Question 187mediummultiple choice

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An admin is training a new Einstein Prediction Builder model to predict whether a support case will be escalated (binary). They have selected the prediction field 'Escalated__c' and the data set of all cases from the past year. Which step is essential to ensure the model can distinguish between escalated and non-escalated cases?

Question 188hardmultiple choice

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A Salesforce admin wants to use Einstein GPT to automatically generate a meeting follow-up email after a sales rep closes a meeting record in Salesforce. They want the email to include the meeting summary, key action items, and next steps. Which combination of features should they use?

Question 189easymultiple choice

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A company wants to use a custom image classification model to automatically identify product defects from photos uploaded by field technicians. Which Salesforce Einstein platform should they use?

Question 190mediummultiple choice

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A service manager wants to provide agents with suggested knowledge articles while they are working on a case. Which Einstein feature should be enabled?

Question 191hardmultiple choice

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An organization uses Einstein Conversation Insights to analyze sales call recordings. They want to automatically capture next steps discussed during calls and log them as tasks in Salesforce. Which feature should they use?

Question 192mediummultiple choice

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A company wants to build a chatbot for their customer portal that can handle returns and refunds. They want the bot to understand phrases like 'I want to return my order' or 'refund request'. What must they configure in Einstein Bots to recognize these variations?

Question 193mediummulti select

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A Salesforce admin is building an Agentforce agent to handle customer support interactions. They need to define the topics the agent can handle and the actions it can perform. Which three components must be configured in Agent Builder?

Question 194easymulti select

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A sales team wants to use Einstein GPT for Sales to generate call summaries. Which two data sources can be used to populate the call summary prompt?

Question 195hardmulti select

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An admin is troubleshooting why Einstein Lead Scoring is not generating scores for some leads. They have enabled the feature and assigned permission sets. Which two factors could cause scores to be missing?

Question 196mediummultiple choice

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A sales manager wants to automatically surface the most important emails that require immediate attention from a high volume of daily customer messages. Which Einstein feature should they enable?

Question 197hardmultiple choice

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A company uses Einstein Prediction Builder to predict which leads will convert. They have a binary outcome field 'Converted__c' which is true for 8% of leads. After training, the model shows high accuracy (95%) but very low precision for the positive class. What is the most likely cause?

Question 198easymultiple choice

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In Einstein Discovery, which visualization best explains the key drivers behind a business outcome, such as why a metric increased or decreased?

Question 199mediummultiple choice

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A service manager wants to automatically categorize incoming support cases into appropriate Type, Priority, and Reason fields based on the case description. Which Einstein feature should they use?

Question 200hardmultiple choice

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An admin configures Einstein Lead Scoring but notices that scores for all leads are stuck at 99, even for clearly low-quality leads. What is the most likely cause?

Question 201mediummultiple choice

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A company wants to use generative AI to draft email replies to common customer inquiries in Service Cloud. The replies should be based on company-approved templates and knowledge articles. Which feature should they use?

Question 202easymultiple choice

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Which Einstein feature uses AI to automatically log user emails and events to Salesforce records without manual effort?

Question 203mediummultiple choice

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A sales team wants to compare their own forecast amounts with an AI-generated prediction based on historical data and trends. Which Salesforce feature provides this comparison?

Question 204hardmultiple choice

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An admin wants to create a prompt template that generates a personalized sales email for a lead using fields like Company, Industry, and Lead Source. The email should be generated when a user clicks a button on the lead record. Which Prompt Builder template type is appropriate?

Question 205mediummultiple choice

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A company wants to build a chatbot in Service Cloud that can understand natural language intents like 'check order status' and 'return a product'. Which Einstein feature provides the underlying NLP engine for intent and entity recognition?

Question 206easymultiple choice

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A nonprofit organization wants to automatically recommend relevant knowledge articles to service agents while they are working on a case. Which feature should they enable?

Question 207mediummultiple choice

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A sales rep wants to quickly generate a summary of a phone call recorded in Salesforce for their records. Which Einstein feature can automatically generate call summaries from recorded conversations?

Question 208mediummulti select

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A company wants to build an autonomous AI agent with Agentforce that can handle customer inquiries about order status and returns. The agent should escalate to a human agent when it cannot resolve the issue. Which two components must be configured in Agent Builder?

Question 209hardmulti select

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A data analyst uses Einstein Discovery to analyze a dataset and receives a story that includes a waterfall chart and improvement suggestions. The analyst wants to share the insights with business users who don't have access to Einstein Discovery. Which three methods can they use to share the results?

Question 210mediummulti select

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A company implements Einstein Opportunity Scoring and wants to understand where the opportunity scores appear in the Salesforce Lightning interface. Which two locations display the score?

Question 211easymultiple choice

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A sales manager wants to automatically prioritize leads based on their likelihood to convert. Which Salesforce Einstein feature should be used?

Question 212mediummultiple choice

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An admin wants to generate a summary of a sales call recording automatically. Which Einstein feature should be used?

Question 213mediummultiple choice

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A company wants to create a custom AI model that predicts whether a support case will be escalated based on historical case data. Which tool allows building this custom prediction without writing code?

Question 214hardmultiple choice

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A service manager wants to automatically assign the correct 'Type' and 'Priority' fields on incoming cases. Which feature automatically classifies cases using AI?

Question 215easymultiple choice

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Which Einstein feature creates automated statistical analyses and stories, including waterfall charts and improvement suggestions?

Question 216mediummultiple choice

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A company wants to build a chatbot that can understand natural language queries and escalate to a human agent when needed. Which tool should they use?

Question 217mediummultiple choice

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A sales rep wants Einstein to automatically capture emails and calendar events to Salesforce without manual logging. Which feature enables this?

Question 218hardmultiple choice

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An admin wants to create a prompt template that generates a personalized email to a lead. Which tool should they use to create and manage prompt templates for Einstein GPT?

Question 219mediummultiple choice

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A marketing team wants to recommend relevant knowledge articles to service agents while they work on a case. Which Einstein feature provides these recommendations?

Question 220easymultiple choice

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Which Einstein feature provides AI-enhanced forecast predictions that go beyond manager rollups and can compare AI forecast to rep commitments?

Question 221mediummultiple choice

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A company wants to offer personalized product recommendations on their Experience Cloud site. Which Einstein feature should be used?

Question 222hardmultiple choice

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A developer wants to use AI to classify images uploaded to Salesforce. Which platform/service should they use?

Question 223mediummulti select

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A company wants to build an autonomous AI agent that can handle customer inquiries end-to-end. Which TWO tools are part of Agentforce for building and testing agents?

Question 224mediummulti select

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A sales operations manager wants to use Einstein GPT for Sales to improve rep productivity. Which THREE tasks can Sales GPT perform?

Question 225hardmulti select

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An admin is configuring Einstein Prediction Builder to predict case escalation. Which TWO components must be selected during setup?

Question 226mediummultiple choice

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A sales team wants to automatically generate personalized follow-up emails after each meeting. Which Salesforce AI feature should they use?

Question 227easymultiple choice

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Which feature uses automated statistical analysis to identify key drivers in your data and generate natural language stories about the insights?

Question 228hardmultiple choice

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A company uses Einstein Lead Scoring and notices that leads with a score above 90 are not converting as expected. They suspect the model is overfit to historical patterns. What should they do to improve model performance?

Question 229mediummultiple choice

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A service manager wants to automatically classify incoming cases into Type, Priority, and Reason fields based on the case description. Which Einstein feature should they configure?

Question 230mediummultiple choice

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A business analyst wants to create a custom AI model that predicts whether a lead will convert, based on historical lead data. They need to select the correct prediction field, data set, and features. Which Salesforce tool should they use?

Question 231easymultiple choice

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Which Einstein feature uses strategy builder (flows, Apex) to recommend offers or actions to users at the right moment?

Question 232hardmultiple choice

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A developer is building an autonomous AI agent with Agentforce. They need the agent to perform actions in Salesforce, such as updating records and sending emails. How should they define these capabilities in Agent Builder?

Question 233mediummultiple choice

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A company wants to use Einstein to forecast sales beyond simple manager rollups, comparing AI predictions with rep commitments. Which feature should they enable?

Question 234mediummultiple choice

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A service agent needs quick access to relevant knowledge articles while handling a case. Which Einstein feature can suggest the most relevant articles automatically?

Question 235easymultiple choice

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Which Einstein feature records call recordings and provides analysis on keywords, talk-time metrics, and next steps?

Question 236hardmultiple choice

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An organization wants to use Einstein GPT to generate case summaries. However, they need to ensure that the generated text adheres to company style and includes specific required fields. Which tool should they use to customize the prompts?

Question 237mediummultiple choice

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A retail company wants to display personalized product recommendations on their Experience Cloud site based on customer browsing behavior. Which Einstein feature should they implement?

Question 238mediummulti select

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A company wants to use Einstein Bots to handle customer inquiries. They need to train the bot to understand different customer intents. Which TWO components are essential for defining bot understanding?

Question 239hardmulti select

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A data scientist is using Einstein Vision and Language Platform for text classification. They need to handle custom entities (NER) and classify text into multiple categories. Which THREE capabilities of the Einstein Platform Services API should they use?

Question 240easymulti select

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A sales manager wants to use Einstein Opportunity Scoring to improve forecasting. Which TWO statements are true about Einstein Opportunity Scoring?

Question 241easymultiple choice

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A sales manager wants to automatically prioritize leads based on their likelihood to convert. Which Salesforce Einstein feature should be used?

Question 242mediummultiple choice

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A company needs to predict which support cases are likely to escalate based on historical case data. They have a clear binary outcome (escalated vs not escalated) and want to select features from their case records. Which Einstein tool should they use?

Question 243hardmultiple choice

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An administrator is configuring Einstein Bots and needs the bot to understand when a customer says 'I want to return a product' and route them accordingly. What must be created to map this phrase to a specific bot action?

Question 244mediummultiple choice

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A service manager wants to provide agents with real-time suggestions for knowledge articles while they are working on a case. Which Einstein feature should be enabled?

Question 245easymultiple choice

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A sales rep wants to automatically generate a personalized email to a lead based on their recent activity. Which Einstein GPT feature should the rep use?

Question 246mediummultiple choice

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A company wants to use AI to automatically categorize incoming cases into predefined types and priorities. Which feature should they configure?

Question 247hardmultiple choice

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A developer needs to classify images of products into categories using a custom model. They have labeled image data. Which Einstein platform should they use?

Question 248mediummultiple choice

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A company wants to automatically log emails and calendar events from a sales rep's Office 365 account to Salesforce. Which feature should they enable?

Question 249easymultiple choice

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A sales manager wants to see an AI-generated prediction of how likely each opportunity is to close, alongside the sales rep's own forecast commit. Which feature should they use?

Question 250mediummultiple choice

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A company wants to analyze recorded sales calls to identify keywords, talk-time patterns, and automatically capture next steps. Which feature should they use?

Question 251hardmultiple choice

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An admin wants to create a prompt template that will be used by sales reps to generate emails in Sales GPT. They need to include dynamic fields from the lead record. Which tool should they use?

Question 252mediummultiple choice

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A company wants to offer personalized product recommendations to customers on their Experience Cloud site. Which Einstein feature should they implement?

Question 253mediummulti select

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A service team wants to use Einstein GPT to improve agent productivity. Which TWO Einstein GPT features are designed specifically for service scenarios?

Question 254hardmulti select

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A company is building an autonomous AI agent with Agentforce. They need to define what the agent can do and how it responds. Which THREE components must be configured in Agent Builder?

Question 255easymulti select

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A data analyst wants to use Einstein Discovery to understand factors driving case resolution time. Which TWO outputs does Einstein Discovery provide?

Question 256hardmultiple choice

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A Salesforce admin wants to create a custom predictive model that predicts whether a support case will be escalated based on historical case data. The admin has identified the prediction field as 'Escalated__c' (checkbox). Which Einstein AI feature should they use to build this model without writing code?

Question 257mediummultiple choice

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A sales manager wants to understand why certain opportunities are predicted to close won while others are not. They need a visual breakdown of the key factors influencing the prediction. Which Einstein feature provides this automatically?

Question 258easymultiple choice

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A company uses Einstein Bots in Service Cloud. They want the bot to understand when a customer types 'I want to return a product' and route them appropriately. What must the admin configure first?

Question 259mediummultiple choice

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A sales rep wants Einstein GPT to generate a personalized email to a prospect based on recent account activity. Which Salesforce GPT feature should the rep use?

Question 260hardmultiple choice

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An organization uses Einstein Lead Scoring and notices that leads with a score above 80 are being sent to the sales team too quickly, overwhelming them. The admin wants to adjust when leads are automatically assigned. What should the admin do?

Question 261mediummultiple choice

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A service manager wants to auto-classify incoming cases by Type, Priority, and Reason based on the case description. Which Einstein feature should be configured to achieve this?

Question 262easymultiple choice

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A user wants to automatically log emails and events from their email client to Salesforce without manual entry. Which feature should they enable?

Question 263hardmultiple choice

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A company uses Einstein Conversation Insights to analyze sales call recordings. They want to identify calls where the competitor name 'Acme Corp' is mentioned and track the talk time of the sales rep vs. customer. How can they achieve this?

Question 264mediummultiple choice

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An admin wants to create a prompt template for use in Einstein GPT that generates a case summary based on case fields. The template should include merge fields for Case Subject, Description, and Status. Which tool should the admin use?

Question 265easymultiple choice

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A company wants to improve sales forecast accuracy by incorporating AI predictions that compare rep commits with statistical forecasts. Which Einstein feature should they use?

Question 266mediummultiple choice

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A service agent is working on a case and needs to quickly find relevant knowledge articles without searching manually. Which Einstein feature can automatically suggest articles based on the case details?

Question 267hardmultiple choice

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An admin has built an Einstein Bot that handles order status inquiries. However, when customers type 'Where is my order?', the bot often does not understand and escalates incorrectly. What is the most likely cause?

Question 268mediummulti select

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A company wants to use generative AI to assist sales reps with writing call summaries and follow-up emails. Which TWO Salesforce Einstein features can be used together to achieve this? (Choose 2)

Question 269mediummulti select

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An admin is setting up Einstein in a new Salesforce org. They need to automatically log emails from Gmail and analyze sales call recordings. Which TWO features should they enable? (Choose 2)

Question 270hardmulti select

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A business wants to build a custom AI model to classify images of products and also create a chatbot that answers customer queries about those products. Which THREE Einstein features would they likely use? (Choose 3)

Question 271mediummultiple choice

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A Salesforce admin wants to automatically classify incoming service cases by Priority (High, Medium, Low) based on case fields like Subject, Description, and Account Type. Which Einstein feature should they use?

Question 272easymultiple choice

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A sales manager wants to see an AI-generated prediction of which opportunities are most likely to close, along with the key factors influencing that prediction. Which feature provides this capability directly in the opportunity record?

Question 273hardmultiple choice

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A company uses Einstein GPT for Sales to generate personalized email drafts. They want to ensure that the generated emails consistently include the recipient's company name and a specific discount offer from the opportunity. Which configuration is required?

Question 274mediummultiple choice

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A service manager wants to analyze historical case data to identify the most common reasons for escalations and get actionable suggestions to reduce them. Which Einstein tool should they use?

Question 275mediummultiple choice

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A retail company wants to recommend products to website visitors based on their browsing behavior and purchase history stored in Experience Cloud. Which Einstein feature should they implement?

Question 276hardmultiple choice

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A company using Einstein Bots wants to improve the bot's ability to understand varied customer expressions (e.g., 'I want a refund', 'money back', 'return my purchase'). Which component should they configure to map these expressions to a common intention?

Question 277easymultiple choice

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A sales rep wants to automatically log emails and events from Outlook to Salesforce without manual work. Which Einstein feature should be enabled?

Question 278mediummultiple choice

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An admin wants to create a custom AI model that predicts whether a support case will be escalated (Yes/No) based on historical cases. The training data includes fields like Subject, Description, Account Tier, and Product Family. Which Einstein feature should they use?

Question 279hardmultiple choice

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A financial services firm wants to deploy an autonomous AI agent that can handle complex loan application processes, including verifying documents, checking credit scores, and requesting additional information. The agent must be able to take actions in Salesforce and escalate to a human when needed. Which Salesforce tool should they use?

Question 280easymultiple choice

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A call center manager wants to analyze recorded sales calls to identify keywords, measure talk-time, and capture follow-up tasks. Which Einstein feature provides these capabilities?

Question 281mediummultiple choice

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A company wants to use generative AI to automatically draft case summaries and knowledge article drafts from case details. Which Einstein GPT feature should they enable?

Question 282mediummultiple choice

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A marketing team wants to identify which leads are most likely to convert, based on historical lead data. They need a score from 1-99 visible on lead records. Which feature should they implement?

Question 283mediummulti select

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A sales operations manager wants to use Einstein Forecasting to improve forecast accuracy. Which TWO capabilities does Einstein Forecasting provide beyond traditional manager rollups? (Select two.)

Question 284hardmulti select

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A company building an Einstein Bot for customer support wants to ensure that when the bot cannot resolve an issue, the conversation is seamlessly transferred to a human agent. Which THREE steps are required to enable this handoff? (Select three.)

Question 285mediummulti select

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A company wants to use Einstein Vision and Language Platform to automatically classify images of products and extract text from labels. Which TWO capabilities of the platform can be used for this requirement? (Select two.)

Question 286mediummultiple choice

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A sales manager wants to automatically prioritize leads based on their likelihood to convert, using historical data on won/lost opportunities. Which Salesforce Einstein feature should they use?

Question 287easymultiple choice

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A service manager wants to auto-classify incoming cases into Type, Priority, and Reason fields to streamline routing. Which Einstein feature should they use?

Question 288hardmultiple choice

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An admin wants to use Einstein GPT to generate personalized sales emails for reps. They need to ensure the emails include the latest product inventory data from an external system. Which approach should they take?

Question 289mediummultiple choice

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A company uses Einstein Lead Scoring but notices that many leads with high scores are not converting. The admin wants to understand which factors are influencing the score. Where can the admin find this information?

Question 290easymultiple choice

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Which Salesforce Einstein feature provides automated statistical analysis of data, generates stories in natural language, and offers improvement suggestions in a waterfall chart?

Question 291mediummultiple choice

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A company wants to build a custom AI model that predicts whether a customer will churn within the next 30 days, using data from multiple Salesforce objects. The prediction should output a score from 0 to 100. Which Einstein feature is most appropriate?

Question 292hardmultiple choice

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An admin is configuring Einstein Bots for a service center. They want the bot to understand when a customer says 'I want to return my order' and route to a return flow. What must the admin create to enable this understanding?

Question 293mediummultiple choice

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A sales rep wants to automatically log emails from Microsoft Outlook to Salesforce without manual forwarding. Which feature should the admin enable?

Question 294hardmultiple choice

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A company uses Einstein Forecasting and notices that the AI forecast is consistently lower than the rep commit for the same period. The sales director wants to rely on the more accurate prediction. What should they do?

Question 295easymultiple choice

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A user wants to use Einstein GPT to automatically generate a case summary after a service call is logged. Which feature should they use?

Question 296mediummultiple choice

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An admin wants to deploy an autonomous AI agent that can handle order cancellations end-to-end without human intervention. The agent needs to execute specific actions like querying order status and updating records. Which tool should they use?

Question 297mediummultiple choice

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A marketing team wants to recommend products to customers in an Experience Cloud community using AI. Which feature should they implement?

Question 298mediummulti select

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A company wants to use Einstein Conversation Insights to analyze sales call recordings. Which TWO capabilities does this feature provide?

Question 299hardmulti select

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An admin is using Einstein Prediction Builder to create a model predicting whether a support case will be escalated. Which THREE steps are required during the prediction creation process?

Question 300easymulti select

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A service team wants to implement Einstein Article Recommendations to help agents find knowledge articles faster. Which TWO prerequisites must be met for this feature to work?

Question 301mediummultiple choice

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A sales operations manager wants to automatically prioritize leads based on their likelihood to convert. Which Einstein feature should they use to achieve this?

Question 302hardmultiple choice

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A service manager wants to reduce case resolution time by automatically categorizing incoming cases and suggesting relevant knowledge articles. The team has limited data science expertise. Which combination of Einstein features should be used?

Question 303easymultiple choice

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What is the primary purpose of the Einstein Copilot feature in Salesforce?

Question 304mediummultiple choice

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A company wants to use Einstein Prediction Builder to predict whether a support case will be escalated within the first 24 hours. Which field should be selected as the prediction field?

Question 305mediummulti select

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A company is configuring Einstein Lead Scoring. Which TWO statements accurately describe how the feature works?

Question 306hardmulti select

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A service organization wants to deploy an Einstein Bot to handle common support inquiries. They need to define the bot's conversational flow and train it to understand user requests. Which THREE components must be configured in the bot builder?

Question 307mediummulti select

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An admin wants to use Einstein Activity Capture to automatically log emails and events to Salesforce. Which TWO considerations are important when setting up this feature?

Question 308hardmulti select

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A company is using Einstein Discovery to analyze sales data and improve win rates. Which THREE outputs does Einstein Discovery provide?

Question 309mediummulti select

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An apparel retailer wants to use Einstein Recommendation Builder to show product recommendations on their Experience Cloud site. Which TWO statements are true about this feature?

Question 310mediummulti select

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A sales team uses Einstein Email Insights to identify important emails. Which TWO email characteristics are likely to be flagged as important?

Question 311easymulti select

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Which TWO use cases can be achieved using Einstein GPT for Sales (Sales GPT)?

Question 312hardmulti select

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An admin is building an autonomous agent using Agentforce. They need to define what the agent can do and how it responds. Which THREE components must be set up in Agent Builder?

Question 313mediummulti select

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An administrator is setting up Einstein Forecasting. Which TWO statements accurately describe this feature?

Question 314easymulti select

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Which TWO of the following are capabilities of Einstein Conversation Insights?

Question 315hardmulti select

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A developer needs to use the Einstein Vision and Language Platform to classify images and extract named entities from text. Which THREE API capabilities should they use?

Question 316easymulti select

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A sales manager wants to use Einstein Lead Scoring to prioritize leads. Which TWO capabilities are part of Einstein Lead Scoring?

Question 317mediummulti select

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A service manager wants to implement Einstein Case Classification to automatically classify incoming cases. Which THREE objects are suitable for case classification?

Question 318hardmulti select

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A company is using Einstein Discovery to improve customer retention. The data scientist wants to understand the key drivers of churn and receive actionable recommendations. Which THREE capabilities of Einstein Discovery support this goal?

Question 319mediummulti select

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A support agent needs to quickly summarize a long case history and draft a knowledge article from the case. Which TWO Einstein GPT features can help?

Question 320easymulti select

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An administrator wants to automatically log emails from a specific domain to Salesforce using Einstein Activity Capture. Which TWO settings must be configured?

Question 321hardmulti select

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A company wants to use Einstein Prediction Builder to predict whether a support case will escalate (binary: escalate or not). They have historical case data in Salesforce. Which THREE steps are required to set up this prediction?

Question 322mediummulti select

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A sales rep wants to use Einstein Email Insights to prioritize which emails to respond to first. Which TWO statements about Einstein Email Insights are true?

Question 323mediummulti select

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An organization wants to use Einstein Conversation Insights to analyze sales call recordings. Which THREE pieces of information can Einstein Conversation Insights provide?

Question 324easymulti select

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A company wants to use Einstein Forecasting to improve sales predictions. Which TWO statements about Einstein Forecasting are correct?

Question 325mediummulti select

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A marketing manager wants to use Einstein Next Best Action to recommend offers to customers based on their behavior. Which TWO components are used in defining Next Best Action strategies?

Question 326hardmulti select

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A developer wants to use the Einstein Vision and Language Platform to classify customer feedback text into categories. Which THREE capabilities of the platform can be used for this task?