AI Associate Salesforce Einstein AI Features Practice Question
A company is using Einstein Activity Capture to sync emails and events from Gmail to Salesforce. However, certain internal emails from the IT department are being logged accidentally. Which configuration step should the admin take to prevent these emails from being captured?
⚠ Common exam trap
Many exam-takers confuse Einstein Activity Capture's exclusion feature with user-level disablement or email routing rules, mistakenly thinking that turning off capture for specific users or using email-to-case rules will solve the problem, when the correct approach is a domain-based exclusion list that targets the content, not the user.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Add the IT department's email domain to the Excluded Addresses list in sync settings
Einstein Activity Capture uses an 'Excluded Addresses' list in its sync settings to prevent specific email addresses or domains from being logged into Salesforce. By adding the IT department's email domain to this list, the admin ensures that any emails sent from or to that domain are automatically excluded from capture, stopping internal IT emails from appearing in Salesforce records without affecting other users.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Add the IT department's email domain to the Excluded Addresses list in sync settings
Why this is correct
Excluded Addresses filters out emails from specified addresses or domains.
- ✗
Create an email-to-case rule to delete those emails
Why it's wrong here
Email-to-case is for case creation, not for activity capture filtering.
- ✗
Disable Einstein Activity Capture for the IT department users
Why it's wrong here
Disabling for users would stop all capture for them, not just specific addresses.
- ✗
Use Einstein Email Insights to mark them as low priority
Why it's wrong here
Email Insights surfaces important emails; it does not prevent logging.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This AI Associate practice question is part of Courseiva's free Salesforce certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the AI Associate exam.