AI Associate Salesforce Einstein AI Features Practice Question
An organization wants to use Einstein GPT to generate case summaries and draft knowledge articles for service agents. Which TWO Einstein GPT products should they enable? (Choose two)
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Prompt Builder
Service GPT includes case summary and knowledge article draft capabilities.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Prompt Builder
Why this is correct
Prompt Builder is used to create and manage prompt templates that power GPT features, including case summaries and article drafts.
- ✓
Service GPT
Why this is correct
Service GPT includes case summaries and knowledge article drafts.
- ✗
Einstein Copilot
Why it's wrong here
Copilot is a conversational assistant, not a specific GPT product for generating summaries.
- ✗
Sales GPT
Why it's wrong here
Sales GPT focuses on sales-related content like emails and call summaries.
- ✗
Einstein Article Recommendations
Why it's wrong here
Article Recommendations suggests existing articles, not drafts.
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