AI Associate Salesforce Einstein AI Features Practice Question
A service team wants to automatically suggest relevant knowledge articles to agents while they are working on a case. Which Einstein feature should be enabled?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Einstein Article Recommendations
Einstein Article Recommendations uses AI to suggest articles based on case details.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Einstein Article Recommendations
Why this is correct
This feature recommends articles to agents.
- ✗
Einstein Recommendation Builder
Why it's wrong here
Recommendation Builder is for product/content recommendations in Experience Cloud.
- ✗
Einstein Case Classification
Why it's wrong here
Case Classification classifies fields, not suggests articles.
- ✗
Einstein Next Best Action
Why it's wrong here
Next Best Action recommends actions, not articles.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This AI Associate practice question is part of Courseiva's free Salesforce certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the AI Associate exam.