AI Associate Salesforce Einstein AI Features Practice Question
A sales rep wants to automatically log emails and events to Salesforce without manual entry. Which feature should the admin enable?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Einstein Activity Capture
Einstein Activity Capture syncs emails and calendar events from Outlook or Gmail into Salesforce automatically.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Einstein Activity Capture
Why this is correct
Einstein Activity Capture automatically logs emails and events from connected email and calendar systems.
- ✗
Einstein Conversation Insights
Why it's wrong here
This is for call recording, not email/event logging.
- ✗
Einstein Email Insights
Why it's wrong here
Email Insights surfaces important emails, but does not automatically log them.
- ✗
Einstein Activity Capture is not available; use the standard Email-to-Salesforce
Why it's wrong here
Einstein Activity Capture is the correct feature.
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This AI Associate practice question is part of Courseiva's free Salesforce certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the AI Associate exam.