AI Associate Salesforce Einstein AI Features Practice Question
A company uses Einstein Conversation Insights to analyze sales calls. They want to identify when a competitor is mentioned and automatically log that mention to the opportunity. Which feature should they configure?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Keyword Tracking in Conversation Insights
Einstein Conversation Insights allows keyword tracking, where you can define keywords (e.g., competitor names) and set actions like logging to a record.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Einstein Next Best Action
Why it's wrong here
Next Best Action recommends actions, but does not analyze call transcripts.
- ✗
Einstein Email Insights
Why it's wrong here
Email Insights surfaces important emails, not call analysis.
- ✗
Einstein Activity Capture
Why it's wrong here
Activity Capture auto-logs emails and events, not call transcript analysis.
- ✓
Keyword Tracking in Conversation Insights
Why this is correct
Keyword tracking captures specific terms and can trigger actions such as logging.
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