- A
Configure a validation rule to suppress logging when the recipient contains legal domain
Why wrong: Validation rules don't control logging; excluded addresses is the proper setting.
- B
Add the legal department's email domain (e.g., @company-legal.com) to the excluded addresses list
Excluded addresses prevent logging based on domain or address.
- C
Add the specific email addresses of legal team members to the excluded addresses list
Specific addresses can be added to excluded list.
- D
Remove the sales rep's permission to log activities
Why wrong: Removing permissions prevents all logging, not just legal emails.
- E
Disable Einstein Activity Capture for the legal team's profiles
Why wrong: Disabling capture for profiles would stop all logging for those users, not just legal emails.
AI Associate Salesforce Einstein AI Features Practice Question
This AI Associate practice question tests your understanding of salesforce einstein ai features. Read the scenario carefully and evaluate each option against the stated constraints before committing to an answer. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A company is implementing Einstein Activity Capture. They want to ensure that emails between the sales rep and the company's legal department are NOT logged. Which TWO actions should the admin take?
Clue words in this question
Noticing these words before you look at the options changes how you read each choice.
Clue:
"NOT"Why it matters: Negative qualifier — you are looking for the one option that does NOT apply. Most options will be true; only one is false for this scenario.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
Add the legal department's email domain (e.g., @company-legal.com) to the excluded addresses list
Option B is correct because Einstein Activity Capture provides an 'Excluded Addresses' list where you can specify email domains (e.g., @company-legal.com) to prevent any emails to or from that domain from being logged. Option C is correct because you can also add individual email addresses to the same excluded list, giving granular control over which specific contacts are excluded from activity logging.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Configure a validation rule to suppress logging when the recipient contains legal domain
Why it's wrong here
Validation rules don't control logging; excluded addresses is the proper setting.
- ✓
Add the legal department's email domain (e.g., @company-legal.com) to the excluded addresses list
Why this is correct
Excluded addresses prevent logging based on domain or address.
Clue confirmation
The clue word "NOT" in the question point toward this answer.
Related concept
Read the scenario before looking for a memorised answer.
- ✓
Add the specific email addresses of legal team members to the excluded addresses list
Why this is correct
Specific addresses can be added to excluded list.
Clue confirmation
The clue word "NOT" in the question point toward this answer.
Related concept
Read the scenario before looking for a memorised answer.
- ✗
Remove the sales rep's permission to log activities
Why it's wrong here
Removing permissions prevents all logging, not just legal emails.
- ✗
Disable Einstein Activity Capture for the legal team's profiles
Why it's wrong here
Disabling capture for profiles would stop all logging for those users, not just legal emails.
Common exam traps
Common exam trap: answer the scenario, not the keyword
The trap here is that candidates may confuse Einstein Activity Capture's exclusion mechanism with Salesforce's validation rules or profile-based permissions, thinking they can use record-level logic or user permissions to filter captured emails, when in fact the feature has a dedicated exclusion list for addresses and domains.
Detailed technical explanation
How to think about this question
Einstein Activity Capture uses server-side sync to capture emails and events from connected email systems (e.g., Exchange, Gmail). The excluded addresses list is evaluated at capture time: if the sender or any recipient's email address or domain matches an entry, the entire email is discarded and not stored in Salesforce. This list supports both exact email addresses and domain wildcards (e.g., @company-legal.com), and changes take effect within minutes without requiring a full re-sync.
KKey Concepts to Remember
- Read the scenario before looking for a memorised answer.
- Find the constraint that changes the correct option.
- Eliminate answers that are true in general but not in this case.
TExam Day Tips
- Watch for words such as best, first, most likely and least administrative effort.
- Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A practitioner preparing for the AI Associate exam encounters this exact type of scenario on the job. The correct answer here is not the most general option — it is the best answer for the specific constraint described. Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option. Real exam questions reward reading the full scenario before eliminating options, because the constraint defines which answer fits.
What to study next
Got this wrong? Here's your next step.
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
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Salesforce Einstein AI Features — study guide chapter
Learn the concepts, then practise the questions
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FAQ
Questions learners often ask
What does this AI Associate question test?
Salesforce Einstein AI Features — This question tests Salesforce Einstein AI Features — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: Add the legal department's email domain (e.g., @company-legal.com) to the excluded addresses list — Option B is correct because Einstein Activity Capture provides an 'Excluded Addresses' list where you can specify email domains (e.g., @company-legal.com) to prevent any emails to or from that domain from being logged. Option C is correct because you can also add individual email addresses to the same excluded list, giving granular control over which specific contacts are excluded from activity logging.
What should I do if I get this AI Associate question wrong?
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
Are there clue words in this question I should notice?
Yes — watch for: "NOT". Negative qualifier — you are looking for the one option that does NOT apply. Most options will be true; only one is false for this scenario.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
About these practice questions
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Last reviewed: Jul 4, 2026
This AI Associate practice question is part of Courseiva's free Salesforce certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the AI Associate exam.
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