AI Associate Salesforce Einstein AI Features Practice Question
A company is building an Agentforce agent to handle order cancellations. Which THREE components are essential to configure in Agent Builder? (Choose three.)
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Topics (e.g., 'Cancel Order')
Agentforce requires defining topics, actions, and testing within Agent Builder.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Topics (e.g., 'Cancel Order')
Why this is correct
Topics define the scope of what the agent can handle.
- ✗
Intents and entities for NLP
Why it's wrong here
Intents/entities are for Einstein Bots, not Agentforce agents.
- ✓
Testing in Agent Builder
Why this is correct
Testing validates the agent's behavior before deployment.
- ✓
Actions (e.g., 'Update Order Status' or 'Refund')
Why this is correct
Actions are the specific tasks the agent can perform.
- ✗
Prompt Builder template
Why it's wrong here
Prompt Builder is for generative AI prompts, not agent actions.
Go deeper
Related to this question
About these practice questions
This AI Associate question is part of Courseiva's 753-question bank — original exam-style content with full explanations and wrong-answer analysis, never real exam questions or exam dumps. Learn why practice questions differ from exam dumps →
JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This AI Associate practice question is part of Courseiva's free Salesforce certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the AI Associate exam.