AI Associate Salesforce Einstein AI Features Practice Question
An admin is configuring Einstein Opportunity Scoring and notices that the score is not appearing on the Opportunity record page. They have enabled the feature and assigned the permission set. What else is required for the score to display?
⚠ Common exam trap
A common mix-up: candidates assume enabling the feature and assigning permissions are sufficient, overlooking the critical step of adding the custom field to the page layout, which is a common Salesforce configuration requirement.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The Einstein Opportunity Score field must be added to the page layout.
The Einstein Opportunity Score is a custom field that must be manually added to the Opportunity page layout to appear on the record. Enabling the feature and assigning the permission set only activates the backend scoring engine and grants access; without the field on the layout, the score cannot render on the record page.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
The org must have at least 100 closed opportunities in the last 12 months.
Why it's wrong here
While data volume affects model training, the field can still display on the layout.
- ✗
The user must have the 'View Einstein Scores' permission in their profile.
Why it's wrong here
The permission set already grants access; no additional profile permission is needed.
- ✗
The opportunity must have a closed date within the next 30 days.
Why it's wrong here
Einstein Opportunity Scoring works on open opportunities regardless of close date.
- ✓
The Einstein Opportunity Score field must be added to the page layout.
Why this is correct
The field is hidden by default; it must be manually added to the Opportunity page layout.
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