AI Associate Salesforce Einstein AI Features Practice Question
Which TWO of the following are capabilities of Einstein Conversation Insights?
⚠ Common exam trap
A common mix-up: candidates confuse Einstein Conversation Insights with Einstein Call Coaching or real-time transcription tools, leading them to select real-time transcription (Option D) as a capability when it is actually a post-call analysis platform.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Keyword tracking across call recordings
Einstein Conversation Insights includes a keyword tracking feature that allows users to define specific keywords or phrases to be detected across call recordings. This enables the system to surface relevant conversations and trends based on predefined terms, which is a core capability for analyzing customer interactions at scale.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Keyword tracking across call recordings
Why this is correct
Correct.
- ✗
Lead scoring based on call sentiment
Why it's wrong here
Lead scoring is separate.
- ✓
Talk-time metrics for agents
Why this is correct
Correct.
- ✗
Real-time transcription during calls
Why it's wrong here
Not a standard feature; transcription is recorded.
- ✗
Automated email generation for follow-ups
Why it's wrong here
That is Sales GPT.
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