AI Associate Salesforce Einstein AI Features Practice Question
An admin is setting up Einstein in a new Salesforce org. They need to automatically log emails from Gmail and analyze sales call recordings. Which TWO features should they enable? (Choose 2)
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Einstein Conversation Insights
Einstein Activity Capture logs emails from Gmail/Outlook. Einstein Conversation Insights analyzes call recordings. Together they meet both requirements.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Einstein Conversation Insights
Why this is correct
Conversation Insights analyzes call recordings and provides keyword tracking and talk-time metrics.
- ✗
Einstein Lead Scoring
Why it's wrong here
Lead Scoring scores leads, not relevant to email logging or call analysis.
- ✓
Einstein Activity Capture
Why this is correct
Activity Capture automatically logs emails and events from connected email clients.
- ✗
Einstein Case Classification
Why it's wrong here
Case Classification is for classifying cases, not logging or call analysis.
- ✗
Einstein Email Insights
Why it's wrong here
Email Insights surfaces important emails but does not log them.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This AI Associate practice question is part of Courseiva's free Salesforce certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the AI Associate exam.