AI Associate Salesforce Einstein AI Features Practice Question
A company wants to build a custom AI model that predicts whether a support case will be escalated based on fields like case origin, priority, and description. They want to use existing Salesforce data without coding. Which tool should they use?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Einstein Prediction Builder
Einstein Prediction Builder allows admins to create custom predictions from Salesforce data without coding, using binary classification for yes/no outcomes.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Einstein Case Classification
Why it's wrong here
Case Classification is a pre-built model for categorizing cases, not custom predictions.
- ✓
Einstein Prediction Builder
Why this is correct
Prediction Builder is designed for creating custom binary classification models from Salesforce data.
- ✗
Einstein Article Recommendations
Why it's wrong here
This recommends knowledge articles, not predictions.
- ✗
Einstein Discovery
Why it's wrong here
Discovery provides statistical analysis and recommendations, not custom prediction models.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This AI Associate practice question is part of Courseiva's free Salesforce certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the AI Associate exam.