- A
Configure email-to-Salesforce address
Why wrong: Email-to-Salesforce is a separate feature; Einstein Activity Capture uses server-side sync.
- B
Add the domain to the excluded addresses list
To log emails from a specific domain, you typically ensure it is not excluded; alternatively, you can configure inclusion rules. The question asks 'configured' to log from a specific domain, so setting up allowed addresses is key.
- C
Create a flow to process emails
Why wrong: Flows are not needed; Einstein Activity Capture handles logging automatically.
- D
Set up Einstein Bots API
Why wrong: Not related to email logging.
- E
Enable Einstein Activity Capture for the org
Yes, the feature must be enabled first.
Question 885 of 1,000
AI Associate Salesforce Einstein AI Features Practice Question
This AI Associate practice question tests your understanding of salesforce einstein ai features. This is a configuration task: choose the command set that satisfies every stated requirement. Small differences — like 'secret' vs 'password' or 'transport input ssh' vs 'all' — change whether the answer is correct. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
An administrator wants to automatically log emails from a specific domain to Salesforce using Einstein Activity Capture. Which TWO settings must be configured?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Add the domain to the excluded addresses list
Option B is correct because adding the domain to the excluded addresses list ensures that emails from that specific domain are automatically logged to Salesforce via Einstein Activity Capture. This setting tells the system to include those emails in the capture process rather than exclude them, which is the opposite of what the name might suggest. Einstein Activity Capture uses server-side synchronization to log emails and events without requiring manual user action.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Configure email-to-Salesforce address
Why it's wrong here
Email-to-Salesforce is a separate feature; Einstein Activity Capture uses server-side sync.
- ✓
Add the domain to the excluded addresses list
Why this is correct
To log emails from a specific domain, you typically ensure it is not excluded; alternatively, you can configure inclusion rules. The question asks 'configured' to log from a specific domain, so setting up allowed addresses is key.
Related concept
Read the scenario before looking for a memorised answer.
- ✗
Create a flow to process emails
Why it's wrong here
Flows are not needed; Einstein Activity Capture handles logging automatically.
- ✗
Set up Einstein Bots API
Why it's wrong here
Not related to email logging.
- ✓
Enable Einstein Activity Capture for the org
Why this is correct
Yes, the feature must be enabled first.
Related concept
Read the scenario before looking for a memorised answer.
Common exam traps
Common exam trap: answer the scenario, not the keyword
The trap here is that candidates often confuse the 'excluded addresses list' with a blocklist, when in fact it functions as an allowlist for Einstein Activity Capture, meaning you must add the domain to this list to include it for automatic logging.
Detailed technical explanation
How to think about this question
Einstein Activity Capture works by connecting to supported email and calendar systems (like Microsoft 365 or Google Workspace) via OAuth 2.0 and using server-side sync to capture emails and events. The excluded addresses list is actually a misnomer—it specifies which domains or addresses to include for capture, and any domain not listed is excluded by default. This design allows administrators to selectively capture emails from specific domains while ignoring others, reducing noise in the activity timeline.
KKey Concepts to Remember
- Read the scenario before looking for a memorised answer.
- Find the constraint that changes the correct option.
- Eliminate answers that are true in general but not in this case.
TExam Day Tips
- Watch for words such as best, first, most likely and least administrative effort.
- Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A practitioner preparing for the AI Associate exam encounters this exact type of scenario on the job. The correct answer here is not the most general option — it is the best answer for the specific constraint described. Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option. Real exam questions reward reading the full scenario before eliminating options, because the constraint defines which answer fits.
What to study next
Got this wrong? Here's your next step.
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
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Salesforce Einstein AI Features — study guide chapter
Learn the concepts, then practise the questions
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FAQ
Questions learners often ask
What does this AI Associate question test?
Salesforce Einstein AI Features — This question tests Salesforce Einstein AI Features — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: Add the domain to the excluded addresses list — Option B is correct because adding the domain to the excluded addresses list ensures that emails from that specific domain are automatically logged to Salesforce via Einstein Activity Capture. This setting tells the system to include those emails in the capture process rather than exclude them, which is the opposite of what the name might suggest. Einstein Activity Capture uses server-side synchronization to log emails and events without requiring manual user action.
What should I do if I get this AI Associate question wrong?
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
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Last reviewed: Jul 4, 2026
This AI Associate practice question is part of Courseiva's free Salesforce certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the AI Associate exam.
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