AI Associate Salesforce Einstein AI Features Practice Question
A service manager wants to recommend knowledge articles to agents handling cases. Which TWO Einstein features can be used for this purpose?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Einstein Article Recommendations
Einstein Article Recommendations and Einstein Next Best Action can both surface knowledge articles to agents.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Einstein Bots
Why it's wrong here
Bots handle conversations, not article recommendations to agents.
- ✗
Einstein Prediction Builder
Why it's wrong here
Builds custom predictions, not recommendations.
- ✗
Einstein Case Classification
Why it's wrong here
Classifies cases, does not recommend articles.
- ✓
Einstein Article Recommendations
Why this is correct
Specifically designed to suggest knowledge articles to agents.
- ✓
Einstein Next Best Action
Why this is correct
Can be configured to recommend articles as actions.
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