AI Associate Salesforce Einstein AI Features Practice Question
An admin wants to create a custom AI model that predicts whether a support case will be escalated (Yes/No) based on historical cases. The training data includes fields like Subject, Description, Account Tier, and Product Family. Which Einstein feature should they use?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Einstein Prediction Builder
Einstein Prediction Builder allows creating custom binary prediction models from Salesforce data. It supports selecting prediction field, dataset, and features. The other features do not enable custom model creation.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Einstein Prediction Builder
Why this is correct
Prediction Builder lets you create a custom binary prediction model (e.g., escalated vs not escalated) from Salesforce object data.
- ✗
Einstein Next Best Action
Why it's wrong here
Next Best Action recommends actions, it does not create predictions.
- ✗
Einstein Case Classification
Why it's wrong here
Case Classification auto-classifies cases into existing picklist fields, but does not create custom prediction models.
- ✗
Einstein Discovery
Why it's wrong here
Discovery analyzes data and provides insights, but does not create predictive models.
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