AI Associate Salesforce Einstein AI Features Practice Question
A customer service team wants to automatically log all Outlook emails to Salesforce. They have enabled Einstein Activity Capture. However, some emails from a specific external domain are not being captured. What is the most likely cause?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The external domain has been added to the Excluded Email Domains list in Activity Capture settings.
Einstein Activity Capture allows admins to configure excluded email addresses or domains. If a domain is excluded, emails from that domain will not be captured. Other options like permissions or field mapping would affect all emails, not just a specific domain.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
The email's subject line contains special characters.
Why it's wrong here
Special characters do not prevent capture; they are handled normally.
- ✓
The external domain has been added to the Excluded Email Domains list in Activity Capture settings.
Why this is correct
Admins can exclude specific domains; if that domain is listed, emails from it are not captured.
- ✗
The users have not installed the Einstein Activity Capture Outlook add-in.
Why it's wrong here
Einstein Activity Capture works server-side; no add-in is required for capture.
- ✗
The email addresses are not in Salesforce as Contacts or Leads.
Why it's wrong here
Einstein Activity Capture can log emails to any email address, but it can only associate them with existing records. However, missing association does not prevent capture entirely.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This AI Associate practice question is part of Courseiva's free Salesforce certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the AI Associate exam.