Explore the core capabilities of customer engagement apps in Dynamics 365 →mediumMultiple SelectObjective-mapped
MB-910 Practice Question: Explore the core capabilities of customer engagement apps in Dynamics 365
Which TWO of the following are features of Dynamics 365 Sales?
⚠ Common exam trap
A common mix-up: candidates confuse features shared across Dynamics 365 apps (like Customer Voice surveys) with features exclusive to Sales, or they misattribute Field Service capabilities (Resource Scheduling Optimization) to Sales due to overlapping terminology.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Lead scoring
Lead scoring is a core feature of Dynamics 365 Sales that uses machine learning models to rank leads based on their likelihood to convert, helping sales teams prioritize high-quality leads. It is built into the Sales Hub app and leverages predictive scoring from the Dynamics 365 AI for Sales module.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Lead scoring
Why this is correct
Lead scoring is a core feature of Dynamics 365 Sales.
- ✗
Resource Scheduling Optimization
Why it's wrong here
This is part of Dynamics 365 Field Service.
- ✗
Case management
Why it's wrong here
Case management is part of Dynamics 365 Customer Service.
- ✗
Customer Voice surveys
Why it's wrong here
Customer Voice is a separate Dynamics 365 application.
- ✓
LinkedIn Sales Navigator integration
Why this is correct
Dynamics 365 Sales integrates with LinkedIn Sales Navigator.
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