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HomeCertificationsMB-910Exam Domains

Microsoft · Official Blueprint · Last reviewed May 2026

MB-910 Exam Domains & Blueprint

The official Microsoft MB-910 exam covers 6 domains. The vendor does not publish percentage weights for these domains — treat each as an equal part of the exam blueprint.

Exam OverviewPractice TestStudy GuideSample QuestionsExam Domains

MB-910 Domain Weight Summary

#DomainWeightQuestions
1Describe Dynamics 365 Customer Insights
—
198 practice Q
2Describe Dynamics 365 Sales
—
208 practice Q
3Describe Dynamics 365 Customer Service
—
208 practice Q
4Describe Dynamics 365 Field Service
—
184 practice Q
5Explore the core capabilities of customer engagement apps in Dynamics 365
—
166 practice Q
6Describe shared features and Copilot capabilities
—
13 practice Q

Detailed Domain Breakdown

Domain 1: Describe Dynamics 365 Customer Insights

198 practice questions

Covers the topics, concepts, and applied skills examined under the Describe Dynamics 365 Customer Insights domain. Study the official exam objectives and practise questions in this area to build confidence and accuracy before your exam.

Practice Describe Dynamics 365 Customer Insights questions

Domain 2: Describe Dynamics 365 Sales

208 practice questions

Covers the topics, concepts, and applied skills examined under the Describe Dynamics 365 Sales domain. Study the official exam objectives and practise questions in this area to build confidence and accuracy before your exam.

Practice Describe Dynamics 365 Sales questions

Domain 3: Describe Dynamics 365 Customer Service

208 practice questions

Covers the topics, concepts, and applied skills examined under the Describe Dynamics 365 Customer Service domain. Study the official exam objectives and practise questions in this area to build confidence and accuracy before your exam.

Practice Describe Dynamics 365 Customer Service questions

Domain 4: Describe Dynamics 365 Field Service

184 practice questions

Covers the topics, concepts, and applied skills examined under the Describe Dynamics 365 Field Service domain. Study the official exam objectives and practise questions in this area to build confidence and accuracy before your exam.

Practice Describe Dynamics 365 Field Service questions

Domain 5: Explore the core capabilities of customer engagement apps in Dynamics 365

166 practice questions

Covers the topics, concepts, and applied skills examined under the Explore the core capabilities of customer engagement apps in Dynamics 365 domain. Study the official exam objectives and practise questions in this area to build confidence and accuracy before your exam.

Practice Explore the core capabilities of customer engagement apps in Dynamics 365 questions

Domain 6: Describe shared features and Copilot capabilities

13 practice questions

Covers the topics, concepts, and applied skills examined under the Describe shared features and Copilot capabilities domain. Study the official exam objectives and practise questions in this area to build confidence and accuracy before your exam.

Practice Describe shared features and Copilot capabilities questions

How to Use Domain Weights in Your Study Plan

The vendor does not currently publish percentage weights for these domains, so Courseiva does not rank them by weight.

Work through each domain systematically — cover fundamentals first, then applied and scenario-based topics.

Never skip a domain regardless of perceived importance. Full coverage is required to pass.

Use Courseiva domain analytics to track your accuracy per domain and route extra questions to your weak areas.

Practice every MB-910 domain

Courseiva tracks your accuracy per domain automatically and routes you toward your weakest areas — no manual configuration needed.

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MB-910 Concept Guides

MB-910 Dynamics 365 CRM

MB-910 is Microsoft's foundational certification for Dynamics 365 customer engagement applications — the CRM (Customer Relationship Management) side of Dynamics 365.