GDPR Compliance with Data Privacy Settings in Dynamics 365 Customer Insights
A company uses Dynamics 365 Customer Insights - Data and wants to ensure that customer data from the EU complies with GDPR. What should they configure?
Quick Answer
The correct answer is to configure the data privacy settings within Customer Insights. This is because Dynamics 365 Customer Insights - Data includes built-in data privacy settings specifically designed to manage GDPR compliance, allowing you to set data retention policies, handle consent management, and control how customer data from the EU is processed and stored. On the MB-910 exam, this question tests your understanding of where GDPR compliance tools live within the Microsoft ecosystem—a common trap is confusing Customer Insights’ native privacy settings with broader tools like Compliance Manager or Microsoft Purview data classification labels, which are separate solutions. Remember that Customer Insights handles its own data privacy directly, not through external services. A useful memory tip: think of “Privacy in Place”—if you need GDPR controls for Customer Insights data, look inside the app itself, not outside it.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Data privacy settings within Customer Insights
Dynamics 365 Customer Insights - Data includes data privacy settings specifically designed to help meet GDPR requirements, such as data retention policies, consent management, and data subject rights (e.g., delete or export). Option A is incorrect because the Microsoft 365 compliance center is for broader compliance across Microsoft 365 services, not directly for Customer Insights data. Option B is incorrect because data classification labels in Microsoft Purview are used for labeling sensitive data across the organization, but they are not the specific configuration within Customer Insights for GDPR compliance. Option C is incorrect because DLP policies in Power Platform admin center govern data leakage prevention across Power Platform, but they do not address Customer Insights' specific privacy settings needed for GDPR.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Microsoft 365 compliance center
Why it's wrong here
The compliance center is not specific to Customer Insights data.
- ✗
Data classification labels in Microsoft Purview
Why it's wrong here
Purview labels are for data governance but not directly configured in Customer Insights.
- ✗
Data loss prevention (DLP) policies in Power Platform admin center
Why it's wrong here
DLP policies prevent data exfiltration but don't directly address GDPR compliance in Customer Insights.
- ✓
Data privacy settings within Customer Insights
Why this is correct
Customer Insights has built-in privacy settings for GDPR compliance.
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Same concept, more angles
1 more way this is tested on MB-910
These questions test the same concept from different angles. Work through them to make sure you can recognise it however the exam phrases it.
Variation 1. A financial services company uses Dynamics 365 Customer Insights - Data. They need to ensure customer data is protected according to GDPR. They want to automatically delete customer profiles after a retention period. Which feature should they configure?
hard- A.Data sources
- B.Enrichment
- ✓ C.Data privacy
- D.Data sharing
Why C: Customer Insights includes a Data privacy feature that allows administrators to set retention policies and automatically delete customer profiles after a specified period, helping ensure GDPR compliance. Option A is incorrect because Data sources are used to import data, not manage deletion. Option B is incorrect because Enrichment enhances data with additional attributes, not deletion. Option D is incorrect because Data sharing controls access to data with other systems, not retention.
JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MB-910 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MB-910 exam.