MB-910 Describe Dynamics 365 Sales Practice Question
Which TWO features are part of Dynamics 365 Sales?
⚠ Common exam trap
It's easy for candidates to confuse features that appear in multiple Dynamics 365 apps (like scheduling or insights) with Sales-specific capabilities, but the exam expects you to know that Field Service scheduling and Customer Service Insights belong to separate modules, not Sales.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Predictive lead scoring
Predictive lead scoring is a core AI-driven feature in Dynamics 365 Sales that uses machine learning models to score leads based on their likelihood to convert, helping sales teams prioritize high-quality leads. It is built into the Sales Hub and Sales Premium licenses, leveraging historical data and behavioral signals to generate a score between 0 and 100.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Predictive lead scoring
Why this is correct
This is a Sales AI feature.
- ✗
Field Service scheduling
Why it's wrong here
Part of Dynamics 365 Field Service.
- ✗
Product Insights
Why it's wrong here
Not a standard Sales feature.
- ✓
Relationship Intelligence
Why this is correct
This is a Sales feature for relationship health.
- ✗
Customer Service Insights
Why it's wrong here
This belongs to Customer Service.
Go deeper
Related to this question
About these practice questions
One of 941 original MB-910 practice questions on Courseiva, each with a full explanation and wrong-answer analysis — not exam dumps or protected exam content. Learn why practice questions differ from exam dumps →
JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MB-910 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MB-910 exam.