Quick Answer
The answer is Conversation Intelligence, as it is the feature set to false in the provided Sales Insights configuration. This is because the Dynamics 365 Sales Insights settings page displays a toggle for each feature, and the correct answer is determined by identifying which toggle is turned off—in this case, Conversation Intelligence is disabled while Relationship Analytics, Predictive Lead Scoring, and Sentiment Analysis all show as enabled. On the Microsoft Dynamics 365 Fundamentals CRM MB-910 exam, this scenario tests your ability to read a configuration screenshot and map each setting to its corresponding feature name, a common trap being that candidates confuse the disabled toggle with an enabled one or misidentify the feature labels. To master Dynamics 365 Sales Insights features configuration, remember that Conversation Intelligence requires explicit opt-in for call recording and transcription analysis, so if its toggle is off, that feature is not active. A helpful memory tip: “Conversation is the one that must be turned on to talk—if it’s off, it’s not listening.”
This MB-910 practice question tests your understanding of explore the core capabilities of customer engagement apps in dynamics 365. This is a configuration task: choose the command set that satisfies every stated requirement. Small differences — like 'secret' vs 'password' or 'transport input ssh' vs 'all' — change whether the answer is correct. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
Refer to the exhibit.
{
"name": "SalesInsightsConfiguration",
"settings": {
"enableRelationshipAnalytics": true,
"enablePredictiveLeadScoring": true,
"enableConversationIntelligence": false,
"enableSentimentAnalysis": true
}
}A Dynamics 365 Sales administrator has configured Sales Insights settings as shown. Which feature is NOT enabled?
Clue words in this question
Noticing these words before you look at the options changes how you read each choice.
Clue: "NOT"
Why it matters: Negative qualifier — you are looking for the one option that does NOT apply. Most options will be true; only one is false for this scenario.
Refer to the exhibit.
{
"name": "SalesInsightsConfiguration",
"settings": {
"enableRelationshipAnalytics": true,
"enablePredictiveLeadScoring": true,
"enableConversationIntelligence": false,
"enableSentimentAnalysis": true
}
}Relationship Analytics
Why wrong: Enabled: true
Sentiment Analysis
Why wrong: Enabled: true
Conversation Intelligence
Enabled: false
Predictive Lead Scoring
Why wrong: Enabled: true
Answer choices
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
Conversation Intelligence
Option C is correct because Conversation Intelligence is set to false. Option A is wrong because Relationship Analytics is enabled. Option B is wrong because Predictive Lead Scoring is enabled. Option D is wrong because Sentiment Analysis is enabled.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
For each option: why learners choose it and why it is or isn't the right answer here.
Relationship Analytics
Why it's wrong here
Enabled: true
Sentiment Analysis
Why it's wrong here
Enabled: true
Conversation Intelligence
Why this is correct
Enabled: false
Clue confirmation
The clue word "NOT" in the question point toward this answer.
Related concept
Read the scenario before looking for a memorised answer.
Predictive Lead Scoring
Why it's wrong here
Enabled: true
Common exam traps
Many certification questions include familiar terms but test a specific constraint. Read the exact wording before choosing an answer that is generally true but wrong for this case.
Detailed technical explanation
This question should be treated as a scenario, not a definition check. Identify the problem, the constraint and the best action. Then compare each option against those facts.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
A cloud solutions architect for a retail company is evaluating services for a new workload. The correct answer here reflects best practice for the specific scenario described — not a general cloud recommendation. Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option. Cloud exam questions reward reading the constraint carefully: the same technology can be right or wrong depending on the use case.
What to study next
Identify which MB-910 exam domain this question belongs to, then review the specific concept being tested. Practise related questions in that domain and focus on understanding why each wrong answer is tempting — not just why the correct answer is right.
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FAQ
Explore the core capabilities of customer engagement apps in Dynamics 365 — This question tests Explore the core capabilities of customer engagement apps in Dynamics 365 — Read the scenario before looking for a memorised answer..
The correct answer is: Conversation Intelligence — Option C is correct because Conversation Intelligence is set to false. Option A is wrong because Relationship Analytics is enabled. Option B is wrong because Predictive Lead Scoring is enabled. Option D is wrong because Sentiment Analysis is enabled.
Identify which MB-910 exam domain this question belongs to, then review the specific concept being tested. Practise related questions in that domain and focus on understanding why each wrong answer is tempting — not just why the correct answer is right.
Yes — watch for: "NOT". Negative qualifier — you are looking for the one option that does NOT apply. Most options will be true; only one is false for this scenario.
Read the scenario before looking for a memorised answer.
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Last reviewed: Jun 21, 2026
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