PK0-005 Practice Question: Basics of IT Infrastructure and IT Project Management
While upgrading storage, the project team discovers that the SAN switch is saturated. What immediate step should the project manager take?
⚠ Common exam trap
Candidates often assume the project manager must immediately resolve the technical issue, but the PM's role is to manage risks and impacts first, not to implement technical solutions directly.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Update risk register and assess impact
When a SAN switch is saturated, the immediate priority is to document the risk and assess its impact on the project timeline, budget, and deliverables. Updating the risk register ensures the issue is formally tracked and that mitigation or contingency plans can be developed before taking any technical action. This aligns with the project manager's role in risk management, not direct technical troubleshooting.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Add additional storage
Why it's wrong here
Additional storage does not solve switch saturation; the bottleneck is on the network.
- ✗
Increase bandwidth via link aggregation
Why it's wrong here
While a possible solution, the PM should first assess impact rather than implement technical changes directly.
- ✗
Escalate to sponsor
Why it's wrong here
Escalation should occur after analyzing the issue and its impact on the project.
- ✓
Update risk register and assess impact
Why this is correct
The PM's first step is to log the issue and evaluate its effect on scope, schedule, and budget.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This PK0-005 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the PK0-005 exam.