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PK0-005 Practice Question: A project team is experiencing conflicts due to…
A project team is experiencing conflicts due to unclear roles and responsibilities. Which document should the project manager refer to in order to clarify team members' roles?
⚠ Common exam trap
CompTIA often tests the distinction between the RAM and the project charter, as candidates may mistakenly think the charter defines all roles, when in fact it only names the project manager and high-level stakeholders.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Responsibility assignment matrix (RAM)
The Responsibility Assignment Matrix (RAM) is the correct document because it explicitly maps project work packages or activities to team members, showing who is responsible, accountable, consulted, and informed (RACI). This directly resolves conflicts arising from unclear roles and responsibilities by providing a clear, documented assignment of duties.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Responsibility assignment matrix (RAM)
Why this is correct
RAM explicitly shows roles and responsibilities.
- ✗
Project charter
Why it's wrong here
Charter authorizes the project but does not detail team roles.
- ✗
Work breakdown structure (WBS)
Why it's wrong here
WBS decomposes work, not roles.
- ✗
Communications management plan
Why it's wrong here
Focuses on communication, not role definition.
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