How should I use these Troubleshooting practice questions?

Read each scenario carefully and choose your answer before revealing the explanation. Then check why your choice was right or wrong. Repeat until the reasoning feels automatic.

Can I practise just Troubleshooting questions in a focused session?

Yes — use the session launcher on this page to start a 10-, 20-, 30- or 50-question session drawn entirely from the Troubleshooting domain.

MD-102 · topic practice

Troubleshooting practice questions

Practise Microsoft 365 Endpoint Administrator MD-102 Troubleshooting practice questions — original exam-style scenarios with answer choices, explanations, and analysis of common mistakes.

Courseiva uses original exam-style practice questions designed for learning and revision. The goal is to understand the concepts, recognise exam patterns, and improve through explanations — not memorise copied exam dumps.

Reviewed byJohnson Ajibi· MSc IT Security

20 questionsDomain: Troubleshooting

Practice 10 questions Browse domain →

What the exam tests

What to know about Troubleshooting

Troubleshooting questions test whether you can apply the concept in context, not just recognise a definition.

How the topic appears in realistic exam-style scenarios.

Which detail in the question changes the correct answer.

How to eliminate plausible but wrong options.

How to connect the question back to the wider exam objective.

Watch out for

Common Troubleshooting exam traps

▸Answering from memory before reading the full scenario.
▸Missing a constraint such as cost, availability, security, scope or command context.
▸Choosing a broad answer when the question asks for the most specific fix.
▸Ignoring why the wrong options are tempting.

Practice set

Troubleshooting questions

20 questions · select your answer, then reveal the explanation

Question 1hardmultiple choice

Read the full Troubleshooting explanation →

You are troubleshooting a Windows 11 device that fails to receive a PowerShell script deployed via Intune. The script is assigned to a group containing the device. Other policies on the device apply successfully. What should you check first?

Trap 1: Ensure the device has internet connectivity.

Network issues would affect all policies.

Trap 2: Check that the script is digitally signed.

Script signing is required if the execution policy is restricted.

Trap 3: Verify that the device is in the correct security group.

Group assignment is correct.

Study all Troubleshooting common traps →

A
Ensure the device has internet connectivity.
Why wrong: Network issues would affect all policies.
B
Check the Windows PowerShell execution policy on the device.
PowerShell scripts require the execution policy to be set to allow scripts.
C
Check that the script is digitally signed.
Why wrong: Script signing is required if the execution policy is restricted.
D
Verify that the device is in the correct security group.
Why wrong: Group assignment is correct.

Troubleshooting practice questions

What to know about Troubleshooting

Common Troubleshooting exam traps

Troubleshooting questions

You are troubleshooting a Windows 11 device that fails to receive a PowerShell script deployed via Intune. The script is assigned to a group containing the device. Other policies on the device apply successfully. What should you check first?

You are troubleshooting a Windows 10 device that is enrolled in Microsoft Intune. The device shows as 'Pending' in the Intune console. The user confirms that the device was enrolled using a provisioning package. Which log file should you review to diagnose the enrollment failure?

You run the PowerShell command shown in the exhibit for a managed device. The device shows as noncompliant. Which action should you take first to resolve the noncompliance?

Exhibit

You are troubleshooting a Windows 11 device that fails to install a required application from the Company Portal. The app is assigned as required to the device. The device shows as compliant and has a healthy connection. What is the most likely cause?

You manage Windows 10 devices with Intune. You need to collect diagnostic logs from a remote device that is experiencing application crashes. Which Intune feature should you use?

A user's device is marked as 'Noncompliant' in Microsoft Intune due to missing required updates. The device is configured with a compliance policy that requires a minimum OS version. The user claims the device is up-to-date. What should you verify first?

Refer to the exhibit. You run the PowerShell command on a Windows 10 device to troubleshoot why a Win32 app did not install. What information does this command provide?

Exhibit

A user's Android device is not receiving email from the corporate Microsoft 365 tenant. The device is enrolled in Intune and shows as compliant. The email profile is assigned to the user. What should you check first?

You are troubleshooting a Windows 10 device that is not receiving policy updates from Intune. The device shows 'Pending' status in the Intune console. The device is connected to the internet. What is the most likely cause?

You have enabled Microsoft Defender for Endpoint on macOS devices. Some macOS devices show a status of 'Sensor disconnected' in the Microsoft Defender XDR portal. The devices are online and can communicate with the internet. Which troubleshooting step should you take first?

You are troubleshooting an Autopilot deployment where devices are not receiving the expected configuration policies after enrollment. The devices show as enrolled in Intune but are stuck in a 'pending' state for policy application. What is the most likely cause?

Your organization uses Microsoft Intune to manage Windows 11 devices. You notice that some devices are not receiving security updates even though update rings are assigned. What is the most likely cause?

You are troubleshooting an Intune enrollment issue on a Windows 10 device. The device is Microsoft Entra joined, but the enrollment status shows 'Pending'. What is the most likely cause?

Which TWO actions can you perform using the Microsoft Intune admin center to manage Windows 11 devices remotely? (Choose two.)

A company uses Microsoft Intune to manage Windows 10 devices. Users report that after a recent update, the Start menu layout is not enforced. The administrator verified the policy is assigned to the correct device groups. What should the administrator check next?

Arrange the steps to troubleshoot a BitLocker recovery key prompt on a Windows 10 device.

You are troubleshooting a Windows device that is not receiving policies from Intune. Which TWO actions should you take?

You are troubleshooting a Windows device that is not receiving policies from Microsoft Intune. The device shows as 'Not evaluated' or 'Pending' in the Intune console. The device is enrolled and connected to the internet. What is the most likely cause?

A company uses Microsoft Intune to manage Windows 10 devices. Users report that after a recent update, some devices are unable to connect to the corporate Wi-Fi network. The Wi-Fi profile is deployed via Intune. Which troubleshooting step should you take first?

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Related MD-102 topic practice pages

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Manage and maintain devices practice questions

Manage applications practice questions

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MD-102 fundamentals practice questions

MD-102 scenario practice questions

MD-102 troubleshooting practice questions

Frequently asked questions

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Study resources

Exam traps to avoid