How should I use these Troubleshooting practice questions?

Read each scenario carefully and choose your answer before revealing the explanation. Then check why your choice was right or wrong. Repeat until the reasoning feels automatic.

Can I practise just Troubleshooting questions in a focused session?

Yes — use the session launcher on this page to start a 10-, 20-, 30- or 50-question session drawn entirely from the Troubleshooting domain.

MD-102 · topic practice

Troubleshooting practice questions

Practise Microsoft 365 Endpoint Administrator MD-102 Troubleshooting practice questions — original exam-style scenarios with answer choices, explanations, and analysis of common mistakes.

Courseiva uses original exam-style practice questions designed for learning and revision. The goal is to understand the concepts, recognise exam patterns, and improve through explanations — not memorise copied exam dumps.

Reviewed byJohnson Ajibi· MSc IT Security

20 questionsDomain: Troubleshooting

Practice 10 questions Browse domain →

What the exam tests

What to know about Troubleshooting

Troubleshooting questions test whether you can apply the concept in context, not just recognise a definition.

How the topic appears in realistic exam-style scenarios.

Which detail in the question changes the correct answer.

How to eliminate plausible but wrong options.

How to connect the question back to the wider exam objective.

Watch out for

Common Troubleshooting exam traps

▸Answering from memory before reading the full scenario.
▸Missing a constraint such as cost, availability, security, scope or command context.
▸Choosing a broad answer when the question asks for the most specific fix.
▸Ignoring why the wrong options are tempting.

Practice set

Troubleshooting questions

20 questions · select your answer, then reveal the explanation

Question 1hardmultiple choice

Read the full Troubleshooting explanation →

You are troubleshooting a Windows 10 device that is enrolled in Microsoft Intune. The device shows as 'Pending' in the Intune console. The user confirms that the device was enrolled using a provisioning package. Which log file should you review to diagnose the enrollment failure?

Trap 1: %windir%\temp\MdmEnrollment.log

This logs MDM enrollment but not provisioning package details.

Trap 2: %windir%\Panther\setupact.log

This logs Windows setup, not provisioning.

Trap 3: Event Viewer under Applications and Services Logs > Microsoft >…

This is a provider, not a single log file.

Troubleshooting practice questions

What to know about Troubleshooting

Common Troubleshooting exam traps

Troubleshooting questions

You are troubleshooting a Windows 10 device that is enrolled in Microsoft Intune. The device shows as 'Pending' in the Intune console. The user confirms that the device was enrolled using a provisioning package. Which log file should you review to diagnose the enrollment failure?

You are troubleshooting an iPhone that cannot enroll in Microsoft Intune. The user receives an error stating 'This device is already enrolled in another MDM.' What is the most likely cause?

A company uses Microsoft Intune to manage Windows 10 devices. Users report that after a recent update, some devices are unable to connect to the corporate Wi-Fi network. The Wi-Fi profile is deployed via Intune. Which troubleshooting step should you take first?

A user's device is marked as 'Noncompliant' in Microsoft Intune due to missing required updates. The device is configured with a compliance policy that requires a minimum OS version. The user claims the device is up-to-date. What should you verify first?

You are troubleshooting an Intune enrollment issue on a Windows 10 device. The device is Microsoft Entra joined, but the enrollment status shows 'Pending'. What is the most likely cause?

Which TWO troubleshooting steps should you take when a Windows 11 device fails to enroll in Intune with error code 0x80180014?

You are troubleshooting a Windows 11 device that fails to receive a PowerShell script deployed via Intune. The script is assigned to a group containing the device. Other policies on the device apply successfully. What should you check first?

Which TWO actions can you perform using the Microsoft Intune admin center to manage a Windows device that is enrolled in Intune?

You are troubleshooting an Intune-managed Windows 10 device that is not receiving a required application. Which THREE steps should you take to diagnose the issue? (Choose three.)

You are troubleshooting a Windows 11 device that fails to install a required Win32 app deployed via Intune. Which THREE logs or locations should you review?

You are troubleshooting a Windows device that is not receiving policies from Intune. Which TWO actions should you take?

You are troubleshooting a Windows 10 device that is not receiving policy updates from Intune. The device shows 'Pending' status in the Intune console. The device is connected to the internet. What is the most likely cause?

You have enabled Microsoft Defender for Endpoint on macOS devices. Some macOS devices show a status of 'Sensor disconnected' in the Microsoft Defender XDR portal. The devices are online and can communicate with the internet. Which troubleshooting step should you take first?

You are troubleshooting an issue where Windows 10 devices are not receiving Windows updates from Intune. The update rings are configured, and the devices are enrolled. However, devices show 'Up to date' even though they are missing critical security updates. What should you verify?

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MD-102 fundamentals practice questions

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Frequently asked questions

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Study resources

Exam traps to avoid