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MD-102 Practice Question: Arrange the steps to troubleshoot a BitLocker…
Arrange the steps to troubleshoot a BitLocker recovery key prompt on a Windows 10 device.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Step 1: Identify the cause of the prompt, Step 2: Retrieve the BitLocker recovery key, Step 3: Enter the recovery key to unlock the drive, Step 4: Address the root cause to prevent recurrence.
The correct order for troubleshooting a BitLocker recovery key prompt is to first identify the cause (e.g., TPM change, PIN reset), then retrieve the recovery key from its stored location (e.g., Azure AD, Microsoft account), enter it to unlock the drive, and finally address the root cause to prevent recurrence. This sequence ensures a logical progression from diagnosis to resolution without unnecessary steps.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Step 1: Identify the cause of the prompt, Step 2: Retrieve the BitLocker recovery key, Step 3: Enter the recovery key to unlock the drive, Step 4: Address the root cause to prevent recurrence.
Why this is correct
This is correct because you must first understand why the recovery key is being requested, then obtain the key, use it to regain access, and finally fix the underlying issue to avoid future prompts.
- ✗
Step 1: Identify the cause of the prompt, Step 2: Address the root cause to prevent recurrence, Step 3: Retrieve the BitLocker recovery key, Step 4: Enter the recovery key to unlock the drive.
Why it's wrong here
This is incorrect because you cannot address the root cause while the drive is locked; you must first unlock the drive by entering the recovery key after retrieving it.
- ✗
Step 1: Retrieve the BitLocker recovery key, Step 2: Enter the recovery key to unlock the drive, Step 3: Identify the cause of the prompt, Step 4: Address the root cause to prevent recurrence.
Why it's wrong here
This is incorrect because you should first understand why the prompt appeared before retrieving the key; otherwise, you might waste time retrieving the wrong key or miss critical context.
- ✗
Step 1: Address the root cause to prevent recurrence, Step 2: Identify the cause of the prompt, Step 3: Retrieve the BitLocker recovery key, Step 4: Enter the recovery key to unlock the drive.
Why it's wrong here
This is incorrect because you cannot address the root cause without first identifying it, and you must unlock the drive before any fix can be applied.
Go deeper
Related to this question
Learn chapter
Introduction to Endpoint Management in Microsoft 365
Key term
BitLocker
BitLocker is a full-disk encryption feature built into Windows that protects data by encrypting the entire drive so that unauthorized users cannot access files without the correct recovery key.
Key term
TPM
TPM (Trusted Platform Module) is a dedicated hardware chip on a computer's motherboard that stores cryptographic keys, passwords, and certificates to secure the system against unauthorized access and tampering.
About these practice questions
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MD-102 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MD-102 exam.