MD-102 Protect devices Practice Question
Your company has 500 Windows 10 devices that are Hybrid Azure AD joined and managed by Microsoft Intune. You need to deploy a new line-of-business (LOB) app to all devices. The app is packaged as a .msi file. You create a new app in Intune and assign it to a device group containing all devices. After 24 hours, some devices report the app as 'Installed' but others show 'Failed'. You verify that the devices are online and have network connectivity. What should you do next to resolve the installation failures?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Check the Intune management extension logs on a failed device.
The most common cause of .msi installation failures is missing prerequisites or dependencies. Checking the Intune management extension logs on the device will reveal the specific error. Option A is wrong because the app is already assigned; re-assigning won't fix underlying issues. Option C is wrong because the app is already targeted to all devices. Option D is wrong because scripts are not needed; the issue is likely with the app itself.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Use a PowerShell script to install the app on failed devices.
Why it's wrong here
Scripts might help but logs are needed to diagnose first.
- ✓
Check the Intune management extension logs on a failed device.
Why this is correct
Logs will show the specific error code or dependency issue.
- ✗
Create a new device group and assign the app again.
Why it's wrong here
Group membership is not the issue.
- ✗
Re-assign the app to the device group.
Why it's wrong here
Re-assigning won't resolve the underlying installation error.
Visual reference
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Related to this question
Learn chapter
Introduction to Endpoint Management in Microsoft 365
Key term
Intune
Microsoft Intune is a cloud-based service that helps organizations manage their users' devices and applications, ensuring security and compliance without needing to own or control the physical hardware.
Key term
Microsoft Intune
Microsoft Intune is a cloud-based service that helps organizations manage employee devices, apps, and security policies without needing to own or control the physical hardware.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MD-102 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MD-102 exam.