MD-102 Prepare infrastructure for devices Practice Question
Your organization uses Microsoft Intune to manage Windows 10 devices. You create a device configuration profile for kiosk mode. The profile is assigned to a device group. After syncing, the device does not enter kiosk mode. What should you check first?
⚠ Common exam trap
Watch out — candidates often assume the issue is a licensing or edition requirement (Windows 10 Enterprise) when the real problem is almost always a misconfigured or missing group assignment in Intune.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Verify the device is a member of the assigned device group.
The most common reason a kiosk mode profile fails to apply is that the device is not a member of the assigned device group. Intune evaluates policy targeting based on group membership; if the device is missing from the group, the profile will never be delivered. Verifying group membership is the first logical troubleshooting step before investigating device-level issues.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Ensure the device is running Windows 10 Enterprise.
Why it's wrong here
Kiosk mode assigned to a device group works on Windows 10 Pro as well as Enterprise, so edition is not the blocker. Enterprise licensing matters for Assigned Access multi-app configurations on older builds, but checking it first ignores the more likely assignment or sync fault.
- ✗
Run the Policy Manager tool on the device.
Why it's wrong here
Policy Manager is a legacy on-premises Group Policy tool and does not diagnose Intune-delivered configuration profiles. It suits troubleshooting domain-joined devices receiving GPOs, whereas Intune kiosk failures are investigated through device configuration status, assignment scope and MDM diagnostic logs.
- ✓
Verify the device is a member of the assigned device group.
Why this is correct
Device configuration profiles apply only to targeted device groups. If the device is absent from the assigned group, the kiosk profile never reaches it, so membership is the first thing to verify before investigating policy conflicts or sync errors.
- ✗
Check the device's notification area for a policy update prompt.
Why it's wrong here
Windows does not surface policy update prompts in the notification area; Intune policies arrive silently via the MDM channel during scheduled check-ins. Notification-area prompts relate to Windows Update or toast notifications, so this check yields nothing about why the kiosk profile failed to apply.
Go deeper
Related to this question
Learn chapter
Enrolling Devices with Microsoft Intune
Key term
Microsoft Intune
Microsoft Intune is a cloud-based service that helps organizations manage employee devices, apps, and security policies without needing to own or control the physical hardware.
Key term
Windows 10
Windows 10 is a personal computer operating system developed by Microsoft that combines the familiarity of Windows 7 with the modern features of Windows 8, designed to run on a wide range of devices from desktops to tablets.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MD-102 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MD-102 exam.