MD-102 Prepare infrastructure for devices Practice Question
Your organization uses Microsoft Intune to manage Windows 10 devices. You create a device configuration profile for kiosk mode. The profile is assigned to a device group. After syncing, the device does not enter kiosk mode. What should you check first?
⚠ Common exam trap
Watch out — candidates often assume the issue is a licensing or edition requirement (Windows 10 Enterprise) when the real problem is almost always a misconfigured or missing group assignment in Intune.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Verify the device is a member of the assigned device group.
The most common reason a kiosk mode profile fails to apply is that the device is not a member of the assigned device group. Intune evaluates policy targeting based on group membership; if the device is missing from the group, the profile will never be delivered. Verifying group membership is the first logical troubleshooting step before investigating device-level issues.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Ensure the device is running Windows 10 Enterprise.
Why it's wrong here
Kiosk mode is supported on Windows 10 Pro and Enterprise, so edition is not the first check.
- ✗
Run the Policy Manager tool on the device.
Why it's wrong here
There is no 'Policy Manager tool' in Intune for client devices.
- ✓
Verify the device is a member of the assigned device group.
Why this is correct
If the device is not in the group, the policy won't apply. This is the first troubleshooting step.
- ✗
Check the device's notification area for a policy update prompt.
Why it's wrong here
Policy application is silent; there is no user prompt.
Go deeper
Related to this question
Learn chapter
Introduction to Endpoint Management in Microsoft 365
Key term
Microsoft Intune
Microsoft Intune is a cloud-based service that helps organizations manage employee devices, apps, and security policies without needing to own or control the physical hardware.
Key term
Windows 10
Windows 10 is a personal computer operating system developed by Microsoft that combines the familiarity of Windows 7 with the modern features of Windows 8, designed to run on a wide range of devices from desktops to tablets.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MD-102 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MD-102 exam.