A user reports that their Windows 11 device is not receiving compliance policies from Microsoft Intune. The device shows as 'Not evaluated' in the Microsoft Intune admin center. Which step should you take first to resolve the issue?
Trap 1: Disconnect the device from Microsoft Entra ID and rejoin.
Disconnecting and rejoining is more drastic than needed.
Trap 2: Delete and recreate the compliance policy in Microsoft Intune.
The policy might be fine; the issue is with the device not evaluating it.
Trap 3: Re-enroll the device in Microsoft Intune.
Re-enrollment is not necessary if the device is already enrolled.
- A
Disconnect the device from Microsoft Entra ID and rejoin.
Why wrong: Disconnecting and rejoining is more drastic than needed.
- B
On the device, go to Settings > Accounts > Access work or school, select the account, and click Sync.
Forcing a sync triggers a policy evaluation.
- C
Delete and recreate the compliance policy in Microsoft Intune.
Why wrong: The policy might be fine; the issue is with the device not evaluating it.
- D
Re-enroll the device in Microsoft Intune.
Why wrong: Re-enrollment is not necessary if the device is already enrolled.